The Opportunity at Altana

We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind the accounts strategic global initiatives, including product enablement and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.

You Will

• Manage global deployments for strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
• Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
• Assist customers with in-depth analysis to optimize their experience and results.
• Collaborate cross-functionally with our product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.
• Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
• Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
• Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
• Be held accountable for effectively synthesizing and communicating feedback to the product team.

About You

• 5+ years of account management experience, working with Logistics customers (3PLs, Cargo, Freight, etc.). Bonus points if you’re familiar with customs and compliance processes into the EU + UK.
• You are able to work cross-functionally with global teams internally and externally, offering flexible hours to deliver for the customer.
• You have experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
• You can demonstrate a history of successfully expanding accounts year over year.
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.
• You’re willing to travel onsite to visit customers 10-40% of the time, depending on deployment.

This role is based in the Netherlands with hybrid work flexibility. Candidates must be within commuting distance to Amsterdam.

Annual Salary Range

90,000 - 105,000 EUR

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees.

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.