Senior Instructional Designer, Training Design & Delivery

Blink Health is a healthcare technology company on a mission to make prescription drugs more accessible and affordable for everyone. We are scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need.

Our proprietary platform and supply chain allow us to offer everyone — whether they have insurance or not — amazingly low prices on over 15,000 medications. With the addition of telemedicine and prescription home delivery, Blink is providing a life-changing experience for people across the country and helping fix how opaque, unfair, and overpriced healthcare has become. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Our Patient Services team is at the forefront of the company's mission to not only offer affordable prices but also deliver the best possible experience for all of our customers. We are a large team of patient service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible for ensuring that we scale efficient patient and pharmacy services while delivering excellent customer satisfaction scores.

Location: 3 day in-office requirement located in either our Chesterfield, MO or Pittsburgh, PA office.

Hours: Monday-Friday 9am-5pm ET

What You’ll Do:

• Lead the end-to-end instructional design process for complex learning projects
• Apply advanced instructional design theories and best practices to create learner-centric solutions
• Develop comprehensive curriculum, including training modules, e-learning courses, and blended learning programs
• Create engaging and interactive learning content using modern authoring tools and technologies
• Partner with subject matter experts (SMEs) to identify training needs and objectives
• Translate complex technical or operational concepts into clear learning materials
• Oversee multiple instructional design projects, ensuring timely delivery within scope and budget
• Develop and implement assessment tools to measure learning outcomes and program effectiveness
• Stay current with trends in instructional design, adult learning theories, and educational technologies
• Mentor junior instructional designers and support team professional development
• Promote a culture of continuous improvement through sharing best practices

What You’ll Need:

• CPLP certification or a bachelor’s degree in Instructional Design, Learning Technologies, or a related field
• 5+ years of experience in instructional design, learning development, or related roles, with a focus on digital and blended learning solutions
• Advanced understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
• Proven track record of leading and executing large-scale learning projects
• Proficiency in e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia)
• Experience with learning management systems (LMS) and virtual learning platforms
• Exceptional project management and organizational skills
• Strong written and verbal communication skills
• Proactive work ethic, constantly pushing themselves to learn
• Comfortable working in ambiguous, fast-paced environments
• Knowledge of the healthcare, pharmaceutical industry, or contact centers is a plus
• Familiarity with data analytics tools for evaluating learning outcomes is a plus

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