Why We Have This Role

How You’ll Find Success

• Able to build and maintain strong senior relationships. Can push senior leaders to make decisions and take action.
• Can drive consensus with various stakeholders and is able to align on next steps and take action to move forward through very ambiguous situations.
• Able to execute and finish large impact projects while designing scalable and repeatable processes.
• Enjoys working with and leading others who aren’t part of their specific organization. Understands how to build credibility and influence others to achieve an objective.
• Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes.

How You’ll Grow

• In this role, you will be able to grow from handling one part of a very large project all the way up to owning a large program that has executive sponsorship
• You will be able to dig into details of spreadsheets and present to C level executives
• You will have autonomy to identify large company challenges and put together a plan and go and fix them

Things You’ll Do

• As a member of the GTM Programs team, you will be working on critical field programs that span all product lines and align to company big bets. Our team members will contribute to these high-priority initiatives by taking part in the planning, project management, and execution of these key company initiatives, and by leading cross-functional work streams. Example projects include:
  • Measure and optimize service offerings to help drive better customer experiences, improve renewal rates, and increase ACV.
  • Identify and create improved processes related to driving new ACV, increasing renewal rates, and/or saving time for the field teams.
  • Develop playbooks that help managers/account teams spend their time doing the things that most impact their team’s performance in hitting their key metrics.
• Additional example responsibilities may include:
  • Drive increased renewal rates and new business by giving weekly report outs to the product leadership teams on renewal and growth performance.
  • Increase new business by planning targeted campaigns and plays for key growth strategies.
  • Focus on increasing customer usage by planning product-focused Customer Success enablement sessions.
  • Ensure our customers and product managers are in close contact by facilitating a Customer & Product Management connect program.

What We’re Looking For On Your Resume

• 5-10 years of relevant experience in Customer Success or Sales Operations, Finance or Management consulting
• At least 3 years of experience in the software industry and cloud platform businesses. Experience at a B2B SaaS company is a plus.
• Experienced with Excel/Google Sheets
• Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end.
• Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes and align stakeholders.
• Strong written and visual presentation skills. This position is expected to build content that will be used directly with customers in a one-on-one setting by Customer Success.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to work cross-functionally across the business. Provide structure to ambiguity to enable key decision-makers to make the best decision possible. In many cases developing recommendations based on facts and your holistic understanding of the situations.
• Detail-oriented person with a natural curiosity that helps them deeply understand problems and how best to solve them.

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.