As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams. You’ll join an experienced, close-knit support team that cares about each other and about doing great work for customers. AI is changing how people design and build, and our products are changing with it. You’ll be among the first to see how customers use what we ship, you’ll learn directly from our Product and Engineering teams, and what you hear from customers will help shape what we build next.

This is a full-time role based in our Bengaluru office.

What you’ll do at Figma:

• Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file
• Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma
• Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly
• Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix
• Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin to walk them through their team’s setup
• Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team
• Work from our Bengaluru office during a schedule that aligns with US business hours

We’d love to hear from you if you have:

• 2+ years in a customer support role, ideally at a SaaS company
• Hands-on experience with design tools like Figma, and regular use of AI tools in your work
• A knack for technical troubleshooting and explaining complex things simply
• Excellent written English and a warm, human communication style
• Curiosity and a habit of learning new technology on your own

While it’s not required, it’s an added plus if you also have:

• Professional experience in UX or product design
• Familiarity with AI design or code-generation tools
• Working knowledge of Zendesk
• Background in supporting both self-serve and enterprise customers

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.