The AMER Event Productions Event Producer provides customer-centric event production services and support, at the highest level possible, for the Event Productions team and its customers. They bring critical production planning and operational support to companywide events across AMER. In this role, the Event Producer provides assessment, planning, and operational management of events, across both on campus and off campus locations. They are the primary point of contact for the customer, responsible for the booking assessment, planning, on-site operations, show calling, live event operations, and post-production requirements. Successful team members step seamlessly into a corporate events environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and are energetically driven to meet the needs of their customers and the team. Key job responsibilities - Point of contact for team, customers, organizers, production engineers, livestream technicians, third-party production providers and over-hire labor - Available for customer meetings, onsite for set days, rehearsals, event day(s), through strike and load out operations - Manages meetings effectively; provides supporting documentation and aligns stakeholders - Maintains multiple operations calendars and databases - Improves efficiencies, and works to optimize standard processes - Coordinates and improves project-related data and reporting - Able to identify blockers, troubleshoot effectively, and facilitate progress - Seeks opportunities to help others improve skillsets and knowledge base - Manage Team Goals, and programmatic initiatives, with increased ambiguity - Ability for up to 35% travel A day in the life Pre-Event Discovery & Planning: - Collaborates cross-team to assess and approve incoming event requests with Producer(s) and Booking Team - Attends Discovery Calls and Planning Meetings with customer(s) and team, to understand the customers vision - Manages multiple scheduling and operational calendars, to ensure planning efforts - Manages and maintains prompt, thorough, professional communication with all team members, customers, and business partners throughout all phases of the event Pre-event Production: - Leads Planning Meetings with customers and team to confirm final event details - Provides production guidance to customers and team - Leads scheduling of production resources, services, and any post-production requests - Work on behalf of the customer to facilitate third party labor requests and equipment rentals - Communication with facility partners; Security, Housekeeping, Catering, etc. - Partner with internal team to ensure charge back - Event show flow preparation and distribution to internal teams - Manages any necessary technical testing or technical rehearsals - Able to support media playback and presentation methods - Clearly communicates with all team members and stakeholders - Coordinates personal travel arrangements, schedules, and expenses Production: - Act as dedicated onsite POC for customers and organizers, including production team and third-party vendors - Leads event day show flow, and acts as producer show caller, or stage manager, calling the show through comm systems to the technical team - Provides direction of relevant facility operations - Leads onsite production engineers and over-hire labor through load in, pre-show operations, post-show wrap up and load out - Partner with the Systems Engineer to manage technical needs - Dynamically flex to customer needs and complications, escalates appropriately Post-event Production: - Oversee and manage proper strike of event venue - Manages post-event reporting - Manages post-event customer needs and meetings - Manages post-event expenditures - Provides key metrics and data to team and management