POSITION SUMMARY

The Associate II, Fund Administration supports Ren’s donor-advised fund (DAF) operations by opening and maintaining new donor-advised funds promptly and accurately. Reporting to the Sr Manager, Fund Administration, this early-career professional applies established procedures and guidelines to prepare investment account paperwork and record data in Ren’s CRM and data management systems.

The role communicates with financial professionals and their associates to gather the information needed to open new DAFs and their accompanying investment accounts. Work is of limited scope, follows standard practices, and is reviewed periodically against defined procedures. The position receives general instruction on day-to-day work and new assignments and builds stable working relationships across the Fund Administration team and its internal partners.

ESSENTIAL RESPONSIBILITIES

• Open new donor-advised funds (DAFs) by following established standards, timelines, and procedures, escalating exceptions to the Sr, Fund Administration.
• Review submitted DAF applications for completeness and accuracy against defined guidelines, and gather any missing information from financial professionals and their associates.
• Prepare and complete investment account paperwork, and coordinate with Ren’s authorized signers to obtain required signatures.
• Partners cross functionally with other teams to support the accurate opening and ongoing maintenance of funds.
• Enter and maintain DAF and investment account information and statuses in Ren’s CRM, data management, and financial management systems so that records stay current and accurate.
• Request and verify investment account login credentials, add them to the aggregation software according to each custodian’s process, and assist in establishing online access to open investment accounts.
• Deliver consistent, high-quality service by making outbound calls and responding to inbound calls and emails from financial professionals and associates about DAF and investment account paperwork and requests.
• Apply standard practices to identify and resolve routine processing issues, recognizing when a situation calls for guidance or an occasional deviation from established procedure.
• Other duties as assigned.

SKILLS AND QUALIFICATIONS

• Associates degree preferred
• 3 or more years of experience in operations, financial services industry, or related field
• Intermediate Microsoft Suites (Excel, Office and PowerPoint)
• Ability to manage multiple tasks simultaneously and prioritize high work volume without sacrificing quality or efficiency
• Excellent verbal and written communication skills
• Possess a high level of professionalism and interpersonal skills to handle sensitive and confidential situations
• Organized, detail-oriented, and strong problem-solving skills
• Strong time management skills with a proven ability to meet deadlines
• Ability to work in a fast-paced environment
• Data-entry and previous experience working in a CRM