Material Bank is seeking an experienced Sr. Account Manager to support a broad portfolio of Brand Partners and help them maximize the value of their partnership. Working alongside a dedicated coordinator, you will serve as the primary relationship owner, delivering a responsive, consistent, and valuable experience across your portfolio.

This is a fast paced, highly client-facing role for someone who thrives on building relationships, solving problems, and managing a significant portfolio with confidence and efficiency. You will balance responsive account management with proactive engagement, helping Brand Partners navigate Material Bank, understand their performance, and identify opportunities to strengthen their presence and results. The right candidate is analytical, decisive, solutions oriented, and highly tech savvy, with a natural ability to leverage technology, automation, and AI to streamline workflows, scale engagement, and maximize productivity. Success in this role requires someone who can work smarter, move quickly, and deliver meaningful results across a high volume of accounts.

We’d love for you to be based in one of our major markets (South Florida, New York, Boston or Chicago), working in a hybrid capacity two to three days a week. For the right person, we’re open to Remote with approximately 2–3 trips a year to connect with the team and our Brand Partners.

What you’ll do

• Brand Partner Success: Take ownership of the overall success and retention of your Brand Partners, ensuring they understand the value of their partnership and have the resources and support needed to succeed on Material Bank.
• Portfolio Management: Effectively manage a broad and diverse portfolio of 150+ Brand Partners by leveraging data, technology, AI, and automation to streamline workflows, prioritize opportunities, and deliver consistent, high quality engagement at scale. Continuously identify ways to improve efficiency and maximize impact across your portfolio.
• Performance & Insights: Use Brand Partner performance data, health scores, engagement, and other account insights to identify trends, opportunities, and areas where additional support can improve results.
• Proactive Engagement: Maintain consistent engagement across your portfolio through relevant communications, performance insights, educational content, and targeted outreach based on Brand Partner needs.
• Retention: Proactively identify Brand Partners that may need additional support, understand their challenges, and work with them to reinforce value and strengthen the partnership.
• Brand Enablement: Help Brand Partners get more from Material Bank through webinars, group trainings, office hours, educational content, and other programs designed to increase knowledge, adoption, and engagement.
• Cross Functional Partnership: Work closely with teams across Material Bank to resolve Brand Partner needs, surface opportunities, and continuously improve the partner experience.

What you'll bring

Required

• 5+ years of progressive experience in account management, customer success, portfolio management, or related client facing roles, with demonstrated success managing a broad portfolio of accounts. Experience within design, building products, A&D, technology, marketplaces, or related industries preferred
• Experience in similar roles: Customer Success, Partner Success, or supplier/merchant management at a marketplace
• Strong communication and relationship building skills, with the ability to build trust with Brand Partners while confidently leading conversations, webinars, trainings, and group engagements
• Genuine fluency with data, able to identify trends, gaps, and opportunities and translate findings into actionable insights that support Brand Partner performance and success
• Proven ability to manage a high volume of accounts, priorities, and initiatives while maintaining strong organization, responsiveness, and follow through
• High level of judgment, with the ability to understand Brand Partner needs, prioritize effectively, and determine the right approach to support each account
• Thrives in a high volume, fast paced environment and knows how to balance personalized relationship management with scalable engagement strategies. Continuously looks for opportunities to simplify processes, eliminate manual work, and accomplish more through technology and smarter workflows.
• Proactive and solutions oriented, with the ability to identify opportunities and challenges and take ownership of driving them forward
• Strong sense of accountability, adaptability, and drive to deliver results and care for your accounts