• Platform Administration & Configuration: Own the daily configuration, maintenance, and optimization of Zenoti across all OrangeTwist locations, including the appointment book, EMR, invoicing, and core system settings.
• Security & Access Management: Build, assign, and audit HIPAA-compliant security roles and permissions, ensuring providers, managers, and staff have appropriate access to patient records and EMR data across centers.
• EMR & Clinical Workflow Support: Configure and maintain digital clinical charts, consent forms, digital intake forms, and treatment packages to support providers, estheticians, and clinical staff.
• Service Menu & Pricing Standardization: Standardize service menus, pricing tiers, packages, and promotions across all locations to ensure consistency and compliance with brand and pricing standards.
• Manage retail and backend consumables and synchronization with other integrated platforms.
• Marketing & Loyalty Automation: Manage gift card programs, membership structures, and automated marketing and loyalty campaigns configured within Zenoti.
• Reporting & Analytics: Build and maintain dashboards and reports tracking multi-site performance, provider utilization, membership sales, and gift card liability.
• Technical Support & Training: Serve as the primary point of contact for Zenoti-related support tickets; troubleshoot software issues and train new staff and locations on system best practices.
• New Location Onboarding: Develop and execute standardized deployment playbooks to configure and onboard newly opened or acquired locations onto the centralized Zenoti instance.
• Change Management: Communicate configuration changes, system updates, and new feature rollouts to stakeholders, and lead related staff training and adoption efforts.

Qualifications:

• 2–4+ years of hands-on experience configuring and administering Zenoti, or a comparable SaaS booking/POS/EMR platform, ideally within a multi-location medspa, dermatology, or salon environment.
• Practical knowledge of HIPAA compliance requirements and best practices for safeguarding Electronic Medical Records (EMR) within a cloud-based software environment.
• Strong background in IT support, system configuration, user/role management, and general database or workflow troubleshooting.
• Experience configuring point-of-sale, inventory, and pricing structures consistently across multiple business locations.
• Excellent communication and change management skills, with the ability to roll out configuration changes, new features, and standardized training to staff across locations.
• Detail-oriented with strong organizational and project management skills; able to manage multiple locations and priorities simultaneously.
• Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field preferred, or equivalent practical experience.