Overview

*Candidates must be geographically located in or near Northern Virginia with a willingness to work on-site Monday - Friday at our Customer Innovation Center in Sterling, Virginia.

As a Sr. Configuration Center Technician, you will serve as a key contributor to the configuration team by leading onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services. You will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team. The Sr. Configuration Center Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Your Impact

The essential functions of this position include:

• Advanced knowledge of performing imaging services of desktops and laptops via SCCM, MS AutoPilot, and/or Symantec Ghost.
• Advanced knowledge of SCCM processes and procedures and workflows.
• Advanced knowledge of MS Intune and Autopilot, as well as other MDM solutions.
• Advanced knowledge with CLI/GUI configuration on routers and switches across multiple OEMs.
• Provide remote access to other ePlus engineers and/or customers as needed.
• Lead efforts for installing hardware into rack cabinets, following detailed rack elevation diagrams.
• Lead efforts for following cabling diagrams, installing network cables from servers to top of rack switches within a rack/cabinet.
• Advanced knowledge regarding different types of transceivers, network cables, and power cables.
• Train and lead Associates and Technicians in troubleshooting efforts and perform remediation repairs.
• Develop and maintain comprehensive, step-by-step configuration procedures to guide Configuration Center personnel in executing customer project configurations accurately and consistently.
• Work within a ticketing system to perform tasks.
• Serve the customer to ePlus’ standards.
• Organized and responsive to both customer facing emails and internally within ePlus.
• Work with multiple departments to solve problems.

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

• Handle confidential matters and information professionally.
• Conduct business in a professional, competent and ethical manner.
• Adhere to corporate policies and procedures.

Qualifications

• High school diploma or equivalent with 5–7 years of relevant experience.
• Bachelor’s degree in a technical field preferred, with 5+ years of hands-on IT experience.
• Strong customer service skills, with the ability to interact professionally and effectively with customers by phone and in person.
• Excellent verbal and written communication skills and a professional demeanor.
• Ability to provide day-to-day leadership and guidance to technicians and configuration associates within the Configuration Center.
• Strong critical-thinking and problem-solving skills, with the ability to quickly assess issues and identify effective solutions.
• Proficiency with Microsoft Office applications.
• Ability to lift and handle PCs, servers, peripherals, and network equipment, as required.
• Ability to collaborate and communicate effectively across multiple departments and teams.
• Strong attention to detail, with the ability to accurately track equipment, troubleshoot issues, and resolve problems.
• Highly organized, proactive, and adaptable, with strong time-management skills and the ability to prioritize tasks effectively.
• Demonstrated commitment to quality assurance, accuracy, and adherence to established processes and standards.

Preferred Qualifications:

• Cisco CCNP certification.
• Additional industry recognized LAN/WAN networking certifications (e.g., CompTIA Network+, Cisco CCNA, VMware VCP, etc.).
• Advanced technical certifications from relevant technology vendors.

Physical Requirements

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 50-75 pounds of force occasionally and active work that could include climbing a ladder and using power tools.

Position Specifics

The initial base salary range for this position is expected to be between $28.90 and $36.05 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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