Career Advisor (Case Manager)
Career Team
Laguna Niguel
Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Job Title: Career Advisor (Case Manager)
Program: WIOA Title I – Adult & Dislocated Worker Reports To: Supervisor Location: Orange County, CA Employment Type: Full‑Time, Exempt Work Environment: 100% Onsite
About Career TEAM
Career TEAM is a nationally recognized, high‑tech workforce development company that combines innovative technology with expert workforce professionals. Our team, including career advisors (case managers), job developers, trainers, designers, and engineers, work collaboratively to deliver solutions that address today’s workforce challenges. We are driven by a shared mission to accelerate the human condition.
Position Summary
The Career Advisor (Case Manager) provides intensive case management and career counseling services to participants enrolled in the WIOA Title I Adult and Dislocated Worker programs. This role supports individuals in identifying employment goals, overcoming barriers, and achieving sustainable employment outcomes. The Career Advisor ensures accurate documentation, high‑quality service delivery, and compliance with all federal, state, and local workforce development policies while delivering participant‑centered, strengths‑based services.
Career TEAM is seeking dynamic Career Advisors (Case Manager) to serve Adults and Dislocated Workers through the Workforce Solutions system in Orange County. The ideal candidate works well independently, maintains strong partner relationships, and thrives in a fast‑paced, customer‑focused environment.
Key Responsibilities
Participant Engagement & Case Management
- Provide intensive case management services to registered customers within the One‑Stop Workforce system.
- Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.
- Perform comprehensive assessments to identify skills, strengths, barriers, and employment goals.
- Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment (OAs)Summaries.
- Maintain regular contact with participants through in‑person, virtual, and telephone appointments and provide a substantial service.
- Provide quality documented case management for your clients
- Provide career planning to all participants (including those in training) in all areas related to gaining/retaining employment and career advancement.
- Two documented client interactions per client per month.
- Provide job development and assist participants in unsubsidized job placement earning a livable wage.
- Will carry up to 80 active participants, follow-up participants will be up to 100
Employment & Training Services
- Assist participants with job readiness activities, including resume development, interview preparation, job searches, and career exploration.
- Have an understanding of LMI trends, demand occupation criteria and the State of California’s Eligible Training Provider List (ETPL) and I-TRAIN to enhance placements.
- Provide labor market information and support participants in identifying appropriate career pathways.
- Counsel participants on job opportunities, training programs, and supportive services.
- Coordinate referrals to training, work‑based learning activities, on‑the‑job training, work experience, or apprenticeships.
- Complete Individual Training Account (ITA) documentation and other required forms for participants entering training.
- Monitor participant progress in training or employment and address emerging barriers.
Supportive Services & Financial Assistance
- Determine eligibility for supportive services in accordance with WIOA guidelines, including making appropriate referrals, tracking progress, and maintaining attendance records.
- Process and document supportive service and ITA requests accurately and timely.
- Ensure services are necessary, reasonable, and appropriately documented to support employment outcomes.
Documentation & Compliance
- Maintain accurate, complete, and timely case files in CalJOBS and other required data systems.
- Ensure compliance with WIOA regulations, local and state policies, and program performance requirements.
- Participate in file reviews and audits and implement corrective actions as required.
- Protect confidential participant information and adhere to data privacy standards.
- Provide retention and follow-up services for a twelve (12) month period, with follow-up commencing immediately after employment begins or program exit.
Collaboration & Communication
- Collaborate with supervisors, quality assurance staff, and workforce partners to ensure coordinated service delivery.
- Use Labor Market Information (LMI) to assist job seekers in making informed decisions about job training and career pathways.
- Conduct orientations, workshops, job clubs, and group presentations for participants.
- Participate in staff meetings, training, supervision, and professional development activities.
- Meet or exceed program benchmarks and complete all required reports.
- Support program initiatives, performance goals, and continuous improvement efforts.
- Perform other duties and projects as assigned.
Minimum Qualifications
- High School Diploma or GED required; post‑secondary education preferred.
- Minimum of 2 years of experience in case management, workforce development, training, counseling, customer service, or related human services.
- Experience interpreting and applying policies and procedures.
- Proficiency with Microsoft Office and Google Workspace (Word, Excel, PowerPoint, Outlook).
- Demonstrated ability to work effectively in a fast‑paced, team‑oriented environment.
- Strong interpersonal, organizational, time‑management, and problem‑solving skills.
- Excellent verbal and written communication skills.
- Ability to work with a culturally diverse population with cultural sensitivity and professionalism.
- Ability to motivate participants and serve as a positive role model.
- Full professional fluency in Spanish, including the ability to communicate effectively in speaking, reading, and writing.
Preferred Qualifications
- Experience with WIOA, TANF, or other workforce development programs.
- Experience with CalJOBS or similar case management systems.
- Experience in recruiting, outreach, or marketing services.
- Valid California Driver’s License and reliable transportation.
Hourly Wage:
$28/ hour Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time
Travel:
- The position may require local travel up to 30% of the time throughout Orange County.
Employment Type:
- Full-Time, Non-Exempt Employee
Work Week
- Monday – Friday 9am-5pm, 1 hour lunch
- Saturday 9am-1pm (on rotation)
About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
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