Implementation Services Manager

Location: Bellevue, WA (Hybrid) or Chicago, IL (Hybrid)

At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

About the Role

Implementation Services Managers at LogicGate own the customer onboarding experience from kickoff through rollout—managing the full project lifecycle while providing the GRC and platform expertise that helps customers realize value quickly. You'll work with mid-market and enterprise customers across Financial Services, Healthcare, and other verticals, acting as their trusted advisor through a complex implementation process. The work requires both the project management discipline to run multiple concurrent engagements and the platform depth to consult on configuration decisions in real time.

What You'll Do

• End-to-End Onboarding Ownership: Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones.
• Project & Timeline Discipline: Serve as a dedicated project manager for multiple concurrent implementations—tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute "get well" strategies.
• Process Architecture & Documentation: Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices.
• Strategic Advisory: Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, intentionally identifying opportunities for "quick wins" to accelerate time-to-value.
• Advanced Platform Configuration: Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity.
• Financial & Resource Stewardship: Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives.
• Relationship Management: Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand.
• Cross-Functional Collaboration: Partner seamlessly with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during customer handoffs and share platform feedback internally.
• AI-Driven Value Realization & Workflow Optimization: Actively consult with customers on how to safely leverage and maximize Risk Cloud’s built-in AI capabilities to accelerate their risk assessments and automate manual compliance evidence collection. Demonstrate a forward-thinking mindset by integrating modern AI tools and automated workflows into daily project management practices to optimize implementation delivery and asset creation.

What You Bring

Required

• Professional Experience: 3+ years of experience in technical consulting, software implementation, enterprise project management, or a closely adjacent client-facing role (ideally within a B2B SaaS environment).
• Project Portfolio Management: Proven ability to manage multiple large, concurrent technical implementation projects simultaneously while maintaining exceptional quality, timeline adherence, and stakeholder trust.
• Configuration Aptitude: Strong technical acumen and comfort with visual configuration work—specifically the ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platforms.
• Data Proficiency: Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designs.
• Stakeholder Navigation: Exceptional written and verbal communication skills, with demonstrated experience directly managing and advising executive-level stakeholders on complex project phases.

Nice to Have

• Domain Expertise: Foundational or practitioner experience in the GRC, risk management, compliance, or cybersecurity space.
• Ecosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Gainsight, Catalyst, Totango) and standard project management software (e.g., Jira, Asana).
• Technical & AI Curiosity: A strong, demonstrated curiosity for emerging technologies—specifically a comfort level utilizing or experimenting with Generative AI tools to streamline documentation, analyze data sets, or solve configuration challenges.

The anticipated base salary range for the role is $95,000 - $115,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Office Location

This role is classified as Hybrid, based out of our Chicago HQ or Bellevue office. You are expected to be available to work from the office as needed to support in-person collaboration with your team which may include recurring in-office days.