We are in search of a Loan Servicing Specialist I or Loan Servicing Specialist II to join our Specialized Lending department in Spokane, Washington (Headquarters). This full-time position reports to the Director, Central Servicing and performs monitoring and servicing activities, and a variety of portfolio management duties, to support the administration and extension of sound, constructive credit and related services.

Compensation Information

The base salary range for this position in Spokane, Washington is:

Level I: Typical starting range: $40,000 - $51,900 Full base salary range: $40,000 - $57,800 Annual performance-based incentive target is 6% of base.

Level II: Typical starting range: $44,200 - $58,900 Full base salary range: $44,200 - $66,200 Annual performance-based incentive target is 6% of base.

*Relocation assistance will be provided to eligible candidates who must relocate to accept this position.

Essential Duties

• Perform loan servicing activities such as escrow account monitoring, mortgage modifications and loan amendments.
• Monitor flood and hazard insurance and taxes and initiates force placed insurance coverage as necessary.
• Monitor and follow up on past due accounts and taxes to ensure appropriate loan classification.
• Process loan reconveyances and mortgage satisfactions.
• Identify and process loan servicing actions.
• Provide support to customers, AgWest employees and third-party vendors for multiple specialized lending programs.
• Identify and resolve customer issues in a timely manner.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
• Other duties as assigned.

Travel Requirements

• AgWest employees may occasionally be asked to travel for conferences, training and/or all-staff or team meetings that fall outside the role's standard travel requirements.

Minimum Qualifications

• High school diploma or equivalent
• Ability to effectively learn and utilize a wide variety of systems/software
• Knowledge of and ability to demonstrate effective customer service skills
• Ability to learn, understand and complete credit and financial documents

Preferred Qualifications

• At least two years’ relevant work experience in lending, banking, or related field
• General knowledge of applicable credit laws, regulations, investigation and verification practices
• Knowledge of credit and legal terminology, AgWest loan and interest rate programs, and financial services related procedures and forms
• Knowledge of AgWest loan closing procedures

Benefits Offered by AgWest

• Medical, dental, and vision insurance
• Basic term life and AD&D insurance (fully paid for by the company)
• Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
• 401(k) plan (6% match plus 3% employer contribution)
• Employee Assistance Program
• Wellness Program
• Jeans are welcome at work every day at AgWest!

*Vacation accrual rates increase with tenure.

Details about insurance and retirement benefits are available at: https://www.farmcreditfoundations.com/fcfbenefits