Introduction

We are looking for a motivated, detail-oriented Software Technician to join our team. In this role, you will be responsible for machine bring-up of our manicure robots, taking each machine from freshly built to fully operational using tools our team has built in-house. You'll combine software setup, networking, and hardware support to make sure each robot is ready to be deployed at customer locations.

This is an on-site role at our headquarters in Burlington, MA. If you enjoy working with computers and electronics and are excited about robotics, this is a great first step into the industry.

What You'll Do

• Perform machine bring-up on new robots, getting each one configured, connected, and ready for deployment
• Use our internal tools to install software, run setup steps, and verify that each machine works as expected
• Connect to robots remotely using SSH and other remote access tools
• Assist with hardware work, including connecting components, checking cables, and helping diagnose hardware issues
• Follow written procedures and checklists carefully and consistently
• Document your work clearly, including setup results, issues found, and steps taken to fix them
• Shift between tasks as priorities change throughout the day

What You Have

Education

• High school diploma or equivalent required
• A diploma from a technical or vocational high school program, or an associate's degree in IT, electronics, or a related technical field, is preferred

Experience

• Hands-on experience setting up, troubleshooting, or repairing computers, electronics, or other technology
• Experience in a tech support, electronics repair, or IT help desk role (such as retail tech support or computer repair) is a plus
• Experience working with robots or robotic systems is a plus
• Basic batch or shell scripting experience is a plus, not a requirement
• Exposure to SSH and remote access tools

Skills & Competencies

• Comfortable with computers beyond everyday use, such as installing software, changing settings, and troubleshooting problems
• Some exposure to the command line, SSH, or remote access tools, or a strong interest in learning them
• Basic understanding of networking, such as IP addresses, Wi-Fi, and connecting devices to a network
• Ability to follow detailed instructions accurately
• Strong documentation habits, so others can follow what you did
• Ability to switch tasks on the fly and stay organized when priorities change
• Ability to lift up to 50 lbs and work hands-on with robots and equipment in a lab or production environment