Washington Real Estate License is required for this role.

What You’ll Do: The Online Sales Counselor supports sales and marketing initiatives by responding, qualifying, and managing e-Leads, internet traffic, email, text, and phone information requests.

Your Key Responsibilities Include: • Provide same-day, immediate email/phone responses to all leads from the Century Communities website, 3rd party sources, signage, and other marketing. • Respond quickly to "Live Chat" inquiries and answer questions, as you are responsible for guiding the customer through the "Buy Now" process. • Qualify leads and follow up multiple times with prospects until the contract is completed online. • Maintain a database of leads through Salesforce CRM. • Maintain a toll-free number and voicemail for leads. • Assist prospects in selecting the best Century Communities location for prospective homebuyers. • Communicate with Divisions/Regions regarding ongoing email campaigns, promotions, and online new community launches on the website. • Provide reporting of internet lead activity and sales conversion daily, weekly, and monthly. • Provide consistent follow-up with all leads received at the 3, 7, 14, 21- and 28-day milestones via Salesforce CRM drip campaigns. • Act as a customer service "concierge" once the customer has signed the contract. Proactively provide construction updates, lender updates, and title company updates up to closing. • Focus on decreasing cancellation rates by proactively interacting with customers. • Enhance customer experience and satisfaction by consistently communicating with the customer and keeping them engaged. • Perform other duties as needed or assigned.

What You Have: • You enjoy sales and marketing activities and have a high-energy, upbeat, can-do attitude. • Advanced internet, email, and sales contact database experience. • Proficient at overcoming various sales objectives and concerns. • Strong computer skills, including Microsoft Office, Excel, Outlook, and database management, and the ability to type at 45 WPM or more. • Detail-oriented, outstanding follow-up skills, customer-focused. • Excellent email writing and telephone communication skills. • Solid organizational, planning, and managing skills. • Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision. • Excellent time-management skills with working on several projects at once under deadlines.

Your Education and Experience: • A High School diploma or equivalent is required. A Bachelor's Degree in marketing or a related business field is preferred. • Washington Real Estate License is required for this role. • A minimum of 2 years of customer service and internet sales, cold calling, or call center experience.

*This is a hybrid position based in Washington*

Compensation: Century Communities (the "Company") intends to offer the selected candidate an hourly rate in the range of $21.05 - $30.09/hour with the potential for other financial incentives. Actual offers will be based on a variety of factors, including experience. Employees will have access to paid time off, medical, dental, vision, basic life insurance, and the Company's 401(k) plan