Revenue Operations Manager (Hybrid - Boston/Waltham)
Constant Contact
Boston
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Revenue Operations Manager
Our Revenue Operations team is looking for an experienced individual contributor to join our established team.
A successful RevOps Manager makes Revenue Operations simpler, more scalable, and more data-driven. You will be a trusted partner who understands both the business problem and the systems behind it, independently drives solutions from idea through implementation, and continuously improves how our revenue teams work. You will partner closely with Sales, Customer Success, Marketing, and leadership to shape how we operate and grow.
What You'll Do:
- Own cross-functional initiatives end-to-end, providing critical operational support to the rapidly growing Customer Success organization while contributing to broader Revenue Operations priorities.
- Gather business requirements and design scalable solutions across the GTM lifecycle, including customer onboarding and activation, strategic partnership buildouts, and sales process implementations.
- Connect customer lifecycle data to revenue operations and forecasting, including retention, expansion, and customer health metrics, while establishing data governance and closing visibility gaps across the revenue organization.
- Build executive-level dashboards and reporting that turn customer health, churn, retention, expansion, and operational efficiency data into actionable business insights.
- Collaborate with System Administrators across the revenue technology stack to design effective data flows, implement system enhancements, improve data integrity, and drive adoption of new capabilities.
- Identify and diagnose friction across the post-sale revenue lifecycle, championing process improvements and translating best practices into scalable processes and operational playbooks.
- Partner with Revenue Operations Enablement, Strategic Planning, and GTM Strategy teams to translate business strategy into actionable roadmaps, processes, and scalable operational solutions.
- Pioneer and implement AI-driven solutions that improve productivity, automate manual processes, accelerate analysis, and create efficiencies across the revenue organization and broader business.
- Serve as a trusted advisor to business stakeholders, leveraging data, systems expertise, and operational insights to influence decisions and drive measurable business outcomes.
- Communicate recommendations, project status, risks, dependencies, and outcomes clearly and effectively to stakeholders and senior leadership.
Who You Are:
- 5+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related function, with demonstrated growth into strategic, analytical, and operational ownership.
- Understand sales methodologies, post-sale onboarding and customer lifecycle processes, and forecasting mechanics and can connect them across the broader GTM motion.
- Bring an advanced analytical mindset and can break down complex or ambiguous business problems, develop clear frameworks for analysis, and translate findings into actionable recommendations.
- Strong Salesforce Sales Cloud proficiency, including reporting, flows, account hierarchies, custom objects, and business process automation.
- Experience with BI, analytics, or orchestration tools such as Tableau, and have experience developing executive-level dashboards and reporting. Familiarity with data warehouse and integration concepts is a plus.
- Led complex, cross-functional projects with ambiguous requirements and know how to bring structure to a problem, define success, manage dependencies, and drive initiatives through completion.
- Demonstrated proficiency with AI tools such as Claude and ChatGPT to augment analysis, documentation, problem-solving, and coordination, and you're curious about new ways AI can scale your impact.
- Excellent communicator and documenter who can explain technical concepts to non-technical audiences, write clear business and system requirements, and present recommendations that drive decisions.
- Self-motivated, detail-oriented, and comfortable with ambiguity. You take ownership of outcomes, proactively identify opportunities, and work effectively both independently and cross-functionally.
- Bachelor's degree in Business Administration, Economics, Analytics, Finance, or a related field, or equivalent professional experience, such as management consulting or comparable strategic and analytical work.
Preferred Qualifications:
- Experience supporting large-scale CRM transformations, system implementations, or automation initiatives.
- Experience with Customer Success, sales engagement, marketing automation, or BI platforms.
- Salesforce Administrator or related Salesforce certification.
- Experience with lead routing, lifecycle management, territory management, pipeline processes, customer segmentation, and/or forecasting.
- Familiarity with SQL or advanced data analysis tools.
- Experience working in a SaaS or subscription-based business.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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