Pay Range: $30.67 - $36.78

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

Responsible for originating member mortgage loan requests within the Credit Union’s Loan Policy guidelines. Responsible to actively follow up on all internal lead sources. Responsible for processing originated loan requests in accordance with established guidelines and regulatory requirements and accurately submitting to underwriting for approval. Assists or refersmembers as necessary. Manage pipeline of originated loans and be responsible for directing all efforts related to providing excellent member service by demonstrating courtesy and personal concern for members. Ability to work in a team dedicated to providing world class service that will maintain and grow a member’s relationship with Credit Union of Colorado. Effective communication with internal and external members is critical in meeting key performance metric and contributing to the success of the team.

Essential Duties and Responsibilities

• Maintain service level expectations for member experience

• Originate mortgage loans through internal resources

• Discuss loan application and decision with potential borrowers (including what items would be needed to complete loan process)

• Partner with branch and contact center teams to ensure members receive timely and accurate mortgage guidance.

• Process mortgage loans from applications originated; submitting to underwriting, clearing conditions and obtaining final approval.

• Reviews and organizes all necessary documentation within loan files

• Researches and resolves internal and external member issues in a timely, consistent and professional manner.

• Stays informed regarding developments and changes in the credit field including best practices.

• Reviews title policies for ownership verification and ensure lien position

• Works with borrower and title company to resolve any outstanding title items

• Ensure all mortgage loan applications are disclosed within TRID/RESPA compliance timelines

• Ensure pricing and fees are accurately reflected on each transaction and obtain and review all necessary appraisals, title and tax certificates, credit documents, mortgage insurance, flood and hazard insurance, HOA certificates, subordination agreements and other documents as required

• Verifies flood zone data for loans in process and provides timely disclosure of flood notices when applicable

• Works with applicable third parties to obtain necessary loan documentation

• Audit conditions prior to file submission to underwriting.

• Assist members with loan level questions and concerns.

• Review reporting to target loans in the pipeline that need special attention.

• Ensures timely receipt and proper completion of all documents in accordance with established procedures; organizes documentation in established file order for underwriter review

• Must have the ability to be NMLS registered

• Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position

• Process originated files from applications received, submitting to underwriting, clearing conditions and obtaining final approval

• Deliver clean, complete and accurate files to underwriting

• Communicate effectively with internal and external members

• While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures

• Ensures that the Credit Union’s professional reputation is maintained

• Represents the Credit Union in contact with business and trade professionals

• Performs additional duties and responsibilities as assigned

Requirements

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED), plus two years of recent secondary market mortgage processing experience or member service preferred. Mortgage application experience preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.