Harbor seeks a Senior Library and Research Analyst to join the Library and Research department. The Analyst, Law Library Operations supports the day-to-day administration and delivery of law library services within the Knowledge and Research Services team. This position helps ensure that library resources, systems, records, and workflows are maintained accurately and consistently so attorneys, legal staff, and internal teams receive timely and reliable information support.

This is a full-time position (9am - 6pm EST) and can be worked remotely from anywhere in the United States, UK or Canada.

Responsibilities:

• Maintain library catalog records and administrative documentation for collections, contracts, invoices, orders, and renewals, ensuring records are complete, current, and accessible while demonstrating accountability and accuracy.
• Support access to electronic resources by assisting with password and access issues, troubleshooting common user concerns, communicating professionally and promptly with users, and escalating vendor or platform problems as appropriate.
• Contribute to knowledge organization by updating internal research guides, maintaining metadata, and keeping shared repositories accurate, current, and easy to use in support of team collaboration, knowledge sharing, and consistent client service.
• Create and maintain tracking logs and operational reports related to request volume, turnaround time, resource usage, and recurring issue categories, using reliable data and clear organization to support effective communication, transparency, and continuous improvement.
• Assist with current awareness and monitoring by tracking legal, industry, and resource-related updates and distributing timely, well-organized summaries or alerts that reflect client priorities and support informed decision-making.
• Coordinate with vendors, client managers, and internal teams on renewals, resource changes, administrative updates, and related documentation, demonstrating collaboration, responsiveness, and a professional approach with all internal and external audiences.
• Identify recurring operational issues, document standard operating procedures, and recommend workflow improvements that strengthen service delivery, promote consistency, and reflect Harbor’s commitment to collaboration and knowledge sharing.
• Assist with document delivery and source retrieval by locating materials through firm subscriptions and public sources, using reliable information, following client guidance, and coordinating timely delivery to attorneys and staff.
• Participate in training and professional development to build proficiency with legal research tools, library systems, service workflows, and best practices, and apply that learning to improve individual performance and team effectiveness.
• Support research-related tasks as needed and appropriate based on team priorities and business needs, seeking clarification when needed, meeting deadlines, and communicating clearly with colleagues, client managers, and stakeholders.

Qualifications:

• MLS and/or demonstrated relevant professional experience in a private law firm or academic law library, special library, or research center
• 1-3 years’ experience providing law library services in a private law firm, academic law library or special library or research center
• Experience in a law firm library or technical services
• Experience working with invoices and renewals
• Strong accuracy and attention to detail
• Proficiency in Microsoft Office Suite with strong working knowledge of Outlook, Excel, Word, and PowerPoint
• Responsiveness and demonstrated ability to manage and prioritize competing deadlines
• Client service orientation combined with excellent verbal and written communication skills
• Strong organizational and time management skills with demonstrated attention to detail
• Ability to work in a collaborative, service-oriented team, yet also independently with minimal supervision