Principal/Senior Vip Product Manager, Onshore Markets
Okx
Hong Kong
Who We Are
About the Opportunity
What You’ll Be Doing
- Define the VIP product strategy, roadmap, and value proposition, with clear benefits and points of differentiation.
- Develop VIP offerings and benefit programs that address client needs across our exchanges products, and other relevant services.
- Partner with VIP Relationship Managers to understand client needs and improve the tools and experiences they use to acquire, serve, and retain clients.
- Design customer lifecycle journeys, campaigns, and CRM capabilities that support acquisition, cross-selling, engagement, and retention.
- Work with Design, Engineering, Operations, Risk, and other product teams to deliver high-quality solutions that meet business and regulatory requirements.
- Use client feedback, market research, and performance data to prioritize improvements and measure results, including adoption, trading activity, and AUM.
- Track competitor offerings and regional market developments to shape VIP propositions suited to different regulated markets.
What We Look For In You
- Bachelor’s degree or equivalent experience, with 10 or more years in product management or product strategy.
- Strong understanding of crypto and Web3, particularly exchange products such as trading and Earn, and customer benefit or loyalty programs.
- Experience building products for high-net-worth clients at a crypto exchange, brokerage, or financial institution is preferred.
- Sound commercial judgment, strong customer insight, and a track record of working across teams to deliver products.
- Ability to use data to make decisions, set priorities, and evaluate outcomes.
- Fluency in English; additional languages and experience working across markets are a plus.
Perks & Benefits
- Competitive total compensation package
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
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