Position title：Subscription Services Representative | Renewals (Japan)

Everpure Japan | Tokyo Office | Full-time Reports to: Sr. Manager, Subscription Services | International Subscriptions team in Melbourne, Australia

About Us

Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest growing enterprise companies in history, exceeding $1B in revenue at the end of 2017.

The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum computing and self-driving cars -- all of which require large amounts of data and put Pure’s technology literally in the driver’s seat. Our solutions deliver real-time, secure data to power critical production, DevOps, and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies worldwide, our customer-first culture and commitment to innovation build a fast-growing company that employees, customers, partners, and investors love.

Subscription Services Team at EverPure

The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.

Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.

The Evergreen Subscription Services team is responsible for closely working with Sales, Finance, and Support while managing subscriptions, co-terms for up-sell opportunities, and supporting the company’s strategic subscription renewal strategy & process.

What You Will Be Doing

• A point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
• Effectively communicate company messages, value propositions, etc. verbally and in writing
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Accountable for reviewing and validating installed base reports
• Manage existing programs to maximize company revenue and resolve customer-related contract issues
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
• Goal is to optimize renewal rate, attach rate and term
• Quote all subscription renewal opportunities for assigned territory
• Develop overall renewal strategy and process for assigned territory
• Manage & forecast the subscription pipeline for territory
• Create programs with Marketing Manager to proactively encourage renewal activity with partners
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
• Track all activity in Salesforce

What You Bring To The Team

• Bachelor’s degree or equivalent
• Prior subscription sales role 4+ years
• Prior customer service experience 2+ years
• Strong interpersonal skills / team player
• High integrity, ethics and humility
• Ability to build and maintain credibility with all cross functional teams
• Industry knowledge preferred
• Highly organized / strong time management skills
• Excellent written and oral communication skills
• Self-starter and ambitiously pursues improvement
• Solid Salesforce aptitude
• Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
• Inventory/installed base management experience is a plus
• Organizational and follow up skills, problem solving and analytical skills
• Desire to grow with Pure Storage
• Proven track record of success
• Must be willing and able to work in an open office, team environment.
• Native-level Japanese language skill is required
• Daily conversational level in spoken and written English is welcome

Pure creates opportunities for your development and career growth.

At Pure, we believe that each Puritan is a leader contributing to the success of our business, regardless of role. We offer an assortment of learning options available to all Puritans, including workshops on leadership, management, career development and more! We’re here to change the world and we hope you join us!

Pure is Committed to Equality

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

#LI-ONSITE

サブスクリプション・サービス担当(リニューアルセールス)

Everpure Japan| 東京永田町オフィス | 正社員 （オンサイト勤務） レポートライン：オーストラリア・メルボルン拠点のシニアマネジャー

会社紹介

ピュア・ストレージは、「データでイノベーターの未来を支える」ことをミッションに2009年に創業しました。オールフラッシュストレージと、継続的に進化するEvergreen®サブスクリプションで、世界中のお客様に選ばれています。AI・機械学習・高度なデータ分析の拡大により、高速で安全なデータ基盤へのニーズはかつてないほど高まっています。

顧客第一の姿勢は、BtoB企業の上位1%に入るNPSスコアにも表れています。

チームについて

グローバルリニューアルチームの中心メンバーとして、営業・経理・サポート部門およびチャネルパートナーと連携し、継続収益の確保と拡大を担います。長期的な信頼関係が重視される日本市場で、サブスクリプションの確実な更新、新製品・サービスの追加提案、見積から入金までの高品質な顧客対応をお任せします。勤務地は東京オフィスですが、メルボルン拠点のAPJチームに所属となりますので、グローバルな環境で働くことができます。

職務内容

• 担当テリトリーの更新管理:更新見積の作成、更新率・アタッチ率・契約期間の最適化
• パートナー対応:販売パートナーおよびアカウントマネージャーの窓口として、提案や課題解決を主体的に推進
• リスク管理:更新リスクのあるアカウントを早期に特定し、対応策を立案・実行
• 予測管理:サブスクリプション・パイプラインの管理と予測、Salesforceへの正確な活動記録
• データ精査:インストールベースレポートの確認・検証、過去の取引調査と更新提案に向けた情報整理
• 戦略・施策立案:担当領域の更新戦略・プロセスの策定、マーケティングと連携したパートナー向け施策の企画
• 業務改善:生成AIや自動化ツールを活用した効率化(見積作成支援、インストールベース分析、更新リスクの可視化、CRMデータ品質向上など)の提案・推進
• AIの責任ある利用:社内のAI・セキュリティポリシーに従い、個人情報保護法(APPI)を踏まえてデータを適切に取り扱う

応募資格(必須)

• サブスクリプション営業または更新業務の経験 2〜4年程度＋カスタマーサービス経験 2年程度
• ネイティブレベルの日本語力(会話・読み書き)
• Salesforceの実務経験
• Excelの高度なスキル、MS AccessまたはSQLの経験
• 高い誠実性と謙虚さ、円滑なコミュニケーション力、部門横断で信頼関係を築く力
• 計画性・時間管理能力・課題解決力
• オープンオフィスでのチーム勤務への意欲

歓迎要件

• 大学卒業程度の学歴
• 日常会話レベルの英語力(メルボルン拠点やグローバルチームとの連携のため)
• IT・ストレージ・エンタープライズインフラ業界の知見
• インストールベース/在庫管理の経験
• 生成AIツール(Copilot、ChatGPT、Claudeなど)やCRM搭載のAI機能を業務で活用した経験
• ピュア・ストレージで成長していきたい意欲

当社で働く魅力：AI時代のデータ基盤を支える成長企業で、グローバルチームと協働しながら、エンタープライズ・サブスクリプションの専門性とAI活用スキルの両方を磨けます

#LI-ONSITE