At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

About the role

Product managers at Mitratech are revenue engineers. You own how your products grow revenue and keep customers successful. You choose the capabilities that matter most, either because they help sales and renewals close or because they make customers more successful. You turn those choices into requirements engineering builds from, then work with customers, support, sales and engineering until the results show up in revenue and retention.

You report into the Product Management organization and work with a distributed engineering and design team across several countries.

What you will do

• Find the revenue opportunity. Talk to customers and admins every week, read usage and satisfaction data, join win-loss and renewal reviews, and write down the problem with the revenue case behind it.
• Work with sales and customer success to find where a missing capability costs deals or renewals, and decide what to build in response.
• Keep the roadmap for your area current and explain what is on it, what is not, and the revenue reason for each choice.
• Define the problem worth solving and the job the customer is trying to get done, with the evidence behind it. Give design and engineering a clear enough picture of the problem and the outcome that they know what to build and can tell when it works.
• Plan releases with engineering, estimate effort together, and manage scope as the release moves.
• Represent the customer in engineering, design, support and sales conversations.
• Demonstrate what you are building to customers and to the wider organization, collect their feedback, and secure agreement from stakeholders before a release goes to market.
• Give sales, support and customer success what they need to sell and support each release: positioning, demos and answers to the questions customers ask.
• Define the metrics for your area (revenue, retention, adoption and customer satisfaction), report on them, and check each release against the revenue case you made for it.

What you bring

• 5 or more years of product management experience, including at least 3 in business-to-business enterprise SaaS.
• A record of shipping software that real customers use, and the artifacts to show how you worked: requirements, roadmaps, discovery notes, metrics.
• Experience working with engineering teams across time zones.
• A record of tying product decisions to revenue, retention or expansion, with the numbers to show it.
• Comfort with product analytics and with turning data into a decision.
• Written and spoken English at a professional level. You will write requirements and present in English every day.
• A bachelor's degree in business, computer science, engineering, information systems, economics or a related field, or equivalent professional experience.

Preferred

• Experience in HR technology, such as performance management, learning, applicant tracking, compensation, payroll or HCM.
• Experience adding AI-assisted features to an enterprise product.
• An MBA or master's degree.
• Familiarity with tools such as Jira and Productboard.

How Mitratech will assess the role

Mitratech's product management career path defines the Product Manager level as working independently on problem definition, discovery, release planning, stakeholder alignment, metrics and influence, and as developing the skills of strategy, pricing, negotiation and customer engagement. Interviews assess against those expectations. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.