We are seeking a dynamic, organized self-starter to join NA Direct Fulfillment team as Principal SCM for CX charter for NA DF organization. This role will work closely with cross-functional senior leaders, Directors and VPs. This is a high visibility role which directly contributes to customer experience and business growth. The Principal SCM will have a strong delivery record and leadership experience to own, influence, and execute Direct Fulfillment projects. As an end to end owner Principal SCM, you will be able to define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified, and influence resource allocation. You understand the significant business problems in your program space, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions. In this role, you must be an effective communicator and provide clear, concise and consistent messages, both verbally and in writing, while also establishing relationships across the worldwide network to aid in operations implementations. You will own the 3YP, OP1 DF goals for the organization. Principal PM will own improvement in Direct Fulfillment NA CX and growth, lead initiatives for faster delivery across different carriers while balancing the DEA tradeoffs - be the liaison with AFT and SCOT product partners . The Principal SCM will collaborate with DF product team to create scalable features, work with internal and external stakeholders. Key job responsibilities Work cross-functionally to determine organizational synergies and opportunities for operational processes Build solid relationships with peers across the organization and ensure smooth process flow and collaboration Identify problems and explore solutions to current processes and systems Use analytical skills and ability to translate metrics, research, and trends to identify opportunities, and initiatives for improvement. Develop and report metrics on organizational performance and review Develop and manage resource planning for product development Lead and deliver results on projects involving cross-functional teams including program updates on a weekly, monthly basis to all levels of the organization. Drive continuous improvement Exhibit communication skills and instincts with stakeholders at all levels delivering concise and effective messages to a variety of audiences with the right detail and timing Lead 3YP/ OP1 goals and Quarterly business review at VP level for the NA DF organization. A day in the life Work cross-functionally to determine organizational synergies and opportunities for operational processes Build solid relationships with peers across the organization and ensure smooth process flow and collaboration Identify problems and explore solutions to current processes and systems Use analytical skills and ability to translate metrics, research, and trends to identify opportunities, and initiatives for improvement. Develop and report metrics on organizational performance and review Develop and manage resource planning for product development Lead and deliver results on projects involving cross-functional teams including program updates on a weekly, monthly basis to all levels of the organization. Drive continuous improvement Exhibit communication skills and instincts with stakeholders at all levels delivering concise and effective messages to a variety of audiences with the right detail and timing Lead 3YP/ OP1 goals and Quarterly business review at VP level for the NA DF organization. About the team The North America Direct Fulfillment team is highly cross functional team that is dedicated to creating the best Customer and Vendor Experiences. Members of the team are supportive of each's scope and works to ensure that the team is successful in all aspects.