The Role

The HRIS Analyst provides day-to-day support for HR systems, including Oracle HCM and UKG Dimensions, with a primary focus on resolving Tier 1 HRIS tickets and supporting employees and HR partners. This role serves as a first point of contact for HRIS questions and issues, troubleshoots routine system and data concerns, and escalates more complex issues as appropriate.

The HRIS Analyst partners with HR, Payroll, and other internal teams to maintain accurate employee data, support HR processes, and provide a positive end-user experience.

What You’ll Do

• Serve as a first point of contact for HRIS support, managing and resolving Tier 1 tickets related to Oracle HCM, UKG Dimensions, and other HR systems.

• Troubleshoot common system issues, employee questions, data discrepancies, timekeeping issues, and basic system functionality.

• Triage incoming HRIS requests, gather necessary information, resolve routine issues, and escalate more complex technical or configuration-related issues to senior HRIS team members.

• Perform routine HRIS administration, including employee data updates, system maintenance, and basic configuration changes as appropriate.

• Support user access and security requests, including provisioning, updates, and troubleshooting.

• Assist with standard and ad hoc reporting for HR, Payroll, and other business partners.

• Perform data audits and reconciliations to identify and resolve data quality issues.

• Support HRIS data imports and other routine data maintenance activities.

• Assist with system testing for updates, enhancements, and fixes, including documenting test results and identifying issues.

• Create and maintain HRIS process documentation, knowledge articles, and user guides to support employees and HR partners.

• Identify recurring ticket trends and recommend opportunities to improve processes, documentation, and the employee experience.

• Partner with HR, Payroll, and other internal teams to ensure HRIS questions and issues are addressed accurately and in a timely manner.

What We’re Looking For

• 1–3 years of experience supporting HRIS, HR Operations, HR Shared Services, or a related function.

• Experience working with an HRIS such as Oracle HCM, UKG Dimensions, Workday, or a similar platform; Oracle HCM and/or UKG Dimensions experience preferred.

• Experience working with a ticketing or case management system and managing employee or internal customer inquiries.

• General understanding of HR processes and employee data, with exposure to payroll and timekeeping processes preferred.

• Strong troubleshooting and problem-solving skills with the ability to research issues and determine when escalation is needed.

• Strong attention to detail and commitment to maintaining accurate and confidential employee data.

• Proficiency in Excel and comfort working with reports and employee data.

• Ability to manage multiple tickets and requests while prioritizing work based on urgency and business impact.

• Strong written and verbal communication skills with a customer-service mindset.

• Ability to work collaboratively with HR, Payroll, and cross-functional partners in a fast-paced environment.