Additionalinformation

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Companydescription

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people

Jobdescription

Job Description

ServiceNow's Employee Experience Business Unit transforms how employees get work done in the agentic era — with a world-class, employee-centric harness that resolves IT and HR requests, enables frontier AI capabilities within enterprise governance guardrails, and is bringing to market the next-generation of AI productivity assistants. The EX BU is the result of ServiceNow’s acquisition of Moveworks in late 2025 and its unification with the HR Service Delivery portfolio. The business is now in hypergrowth and represents one of the most exciting growth environments in enterprise AI.

The GVP of Moveworks Sales owns delivery of the Employee Experience revenue target – and is seeking a Chief of Staff to act as a critical strategy partner, senior operator, and right hand. This role comes with a mandate to define and own the strategic and operating outcomes that directly drive BU performance for one of ServiceNow's most strategic bets.

What you'll own

• Operating metrics, end to end. Specialist ramp-to-productivity, bundle attach rate, pipeline coverage by segment, and specialist productivity. You are accountable for moving these numbers, not just reporting on them.
• Specialist sales as a growth engine. Talent bar, onboarding, ramp math, and territory design as a continuous discipline rather than an annual planning exercise.
• Sales play design and adoption. Work closely with GTM specialists to translate our portfolio strategy into plays that Specialist and Core AEs can land with customers.
• Operating cadence. Design forecast calls, pipeline reviews, QBRs, and leadership staff inside the EX BU, plus the interlocks with core sales and product leadership. Tee up and drive decision making with senior leaders, rather than status updates.
• Cross-functional dependencies that determine the number. Hold the standing relationships with Product, Marketing, Business Value, Enablement, and Customer Success. Represent the Sales point of view with authority to enable cross-functional leaders to act in tight coordination with our revenue priorities.
• Executive narrative. Own the strategic narrative and supporting analysis for executive staff and board forums — with a defensible point of view on what we need to learn from the data.

What success looks like in 12 months

• Core sales leaders and AEs engaged with EX portfolio as a customer priority
• Faster productivity ramp for our Specialist Sales, with a repeatable onboarding motion, playbook, business value case, and assets that clearly reflect our strategic priorities (e.g., key offerings, sales plays)
• Product, marketing, and CS commitments sequenced against the sales plan, with dependencies surfaced early enough to act on
• The GVP spends materially more time with customers and core leaders, with strategic clarity on the 2-3 ‘big rocks’ that need to progress at any given time

What this role is not

• This is not an executive assistant, a program manager, or a deck builder – if you need permission to take action, this role will frustrate you.
• Similarly, this role extends far beyond strategy frameworks and requires a willingness to deeply understand product tradeoffs, competitive dynamics, deal economics, and engage with customers.

Qualifications

What you bring

• 10+ years of relevant experience
• Top-tier management consulting experience at the Principal/AP/Senior Manager; MBA preferred
• Operating experience inside a large technology company, ideally enterprise software/AI
• Go-to-market strategy experience, ideally with expertise representing a specialist sales unit / team
• Startup exposure or comparable muscle — comfort operating quickly with incomplete information
• Strong commercial instincts and fluency with data: you can build the model, find the insight, and defend the conclusion
• Executive presence and ability to build credibility with senior leaders, and the judgment to push back when it matters

Location & travel

• Remote, Major US Metro
• Nice to have: Eastern Time Zone based given the location of GVP
• Approximately monthly travel for customer meetings, leadership offsites, and planning sessions

For positions in this location, we offer a base pay of $192,000 - $300,000 plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.