Brief Overview

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one-on-one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users’ success in SilverCloud programmes.

Behavioural Health Coaches should expect to work on a part-time basis of 20 hours per week.

Core Responsibilities

• Demonstrate excellence and innovation in digital behavioural health coaching
• Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes
• Provide weekly written reviews to support and guide users as they progress through their programme.
• Monitor content for potential concern, using the data available and escalating information through the appropriate channels
• Demonstrate supportive presence by expressing empathy, observing patters in tracking, add depth to user experience, and supporting realistic and personalized goal-setting
• Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increase depth of user understanding of the content and tools in the programme
• Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.
• Attend monthly meetings with your manager, supervisor and attend a monthly group supervision.

Qualifications

• Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland
• A strong understanding of Online Mental Health Services
• Experience working in Children & Young People services is desirable
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way
• Comfort using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Insightful, empathetic and compassionate; you’re closely observant about your users and are able to see that detail to make your users feel known, supported and motivated
• Excellent judgement; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapy
• Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days
• Private Health Care – Irish Life
• Pension
• Life Insurance
• Income Protection
• Healthy work-life balance – wellness days and a supportive working environment
• Employee Share Purchase Plan (ESPP)
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program

Hourly Roles

The typical hourly wage range for this position is €16.00/hr to €18.00/hr. The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.

Identity Verification Requirement

As part of Amwell's commitment to maintaining a secure and trusted hiring process, candidates may be asked to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process.

Identity verification is used solely to confirm a candidate's identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions.

Participation in identity verification is requested for this role but is not mandatory. Candidates who prefer not to participate may request to opt out of the identity verification process. Requests to opt out will be reviewed through Amwell's exception process, and alternative handling may be considered based on the requirements of the role and other relevant factors. Opting out of identity verification does not automatically remove a candidate from consideration.

As part of the identity verification process, certain personal information may be collected and processed by Amwell and its service providers for identity verification and fraud prevention purposes. Additional information regarding the collection, use, processing, and protection of personal information is available in Amwell's Applicant Privacy Notice. Identity verification services are provided by CLEAR, which will provide additional information and obtain any required authorizations directly from candidates before processing identity verification information.

https://business.amwell.com/company/privacy-notice-EU-UK-applicants