In This Role

• Own day-to-day relationship management for your assigned carriers, including leading their recurring performance meetings and escalating complex issues to the Senior Analyst team as needed
• Manage distressed shipment communications and drive issues to resolution with your assigned carriers
• Resolve invoice exceptions and billing discrepancies for your assigned carriers
• Root-cause On-Time Performance (OTP) and service issues specific to your assigned carriers, identifying corrective actions
• Own recurring performance reporting and data tracking, ensuring data accuracy and on-time delivery to stakeholders
• Contribute to the team's consolidated On-Time Performance (OTP) scorecard, ensuring your carriers' performance data is accurate and complete
• Own the Monthly Sales Update, translating logistics performance data into a clear presentation for Sales stakeholders
• Coordinate the team's QBR Scorecard process, consolidating carrier performance data across the Senior Analyst team into the scorecard used for carrier QBRs
• Maintain and troubleshoot the dashboards, spreadsheets, and data sources (including Power BI) that support your reporting and carrier ownership
• Assist in identifying opportunities to reduce supply chain costs and improve logistics operations, working under the guidance of Senior Analysts on initiatives outside your defined scope
• Collaborate with internal teams (Sales, Warehouse, Sales Ops) to support alignment between Logistics, your carriers, and broader business objectives
• Support ad hoc data and reporting requests from leadership
• Build effective working relationships with cross-functional teams and carrier contacts to ensure a smooth, efficient customer delivery experience
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 3+ years of experience in Logistics, Supply Chain, or a related field
• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or a related field
• Experience communicating directly with external carrier contacts, including leading recurring status and performance meetings
• Basic understanding of freight invoice auditing and exception resolution, or willingness to learn
• Strong Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and multi-source data reconciliation
• Working knowledge of Power BI or similar data visualization and dashboarding tools
• Experience working with large, imperfect datasets across multiple carriers, systems, and formats
• Strong analytical and problem-solving skills with the ability to identify trends and opportunities for improvement
• Strong written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities and recurring deadlines