SUMMARY:

This is a rewarding leadership role that plays a key role in driving the performance of a veterinary hospital. Creates, drives and maintains a practice environment that facilitates the delivery of quality, compassionate, and efficient healthcare to animals. This position oversees the business and staff aspects of the practice and has responsibility for all support and operational functions, such as human resource, financial, operational, and business activities. In partnership with the medical lead, this position communicates a vision of excellence and oversees a profitable operation.

Our Values

Our culture is built on five core values that guide how we work and serve:

• Respect
• Learning
• Do the Right Thing
• Wow Service
• Fun

If these resonate with you, you’ll fit right in.

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, Fun
• Partner with medical leadership to create and drive a practice environment that facilitates the delivery of quality and efficient health care to animals
• Lead the creation and maintenance of a collaborative, high-performing, and positive workplace culture
• Organize the health services of a hospital. Serve as the point person for all day-to-day functions of the practice
• Assist with all strategic business development and operational planning efforts
• Oversee all departments that support the business side of the hospital with a focus on business financials, growth, and human resources
• Responsible for the financial performance of assigned hospital(s). Guide the creation of financial strategies and goals to achieve hospital profitability. Monitor and drive achievement of financial goals. Provide regular updates to the hospital team and inspire employee ownership of the hospital’s financial performance
• Track data on assigned hospital(s) including daily revenue, average invoice amount, number of invoices, and labor costs. Prepare reports and written summaries of the hospital’s performance and provides updates to key individuals
• Coach, manage, mentor, and train direct report staff. Provide continuous performance management, recognition, and conduct employee performance evaluations. Address performance and/or behavior issues, clarify expectations and provide feedback. Provide overall guidance to and mentor hospital team
• Support staff growth and development. Encourage staff to seek educational opportunities incorporating job related training in addition to mandatory training
• Participate in the recruitment and selection of hospital staff. Provide orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
• Build relationships with local community leaders to market the practice
• Work with hospital team(s) to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked Assess the effectiveness of marketing programs and promotions and makes adjustments as needed
• Manage human resources related issues. Maintain current knowledge of state, federal, and local relevant employment law and ensures legal compliance
• Partner and assist with the doctor and medical teams and medical support staff. Oversee and assist with doctor and staff schedules
• Manage facilities and equipment maintenance
• Maintain current knowledge and ensures compliance with OSHA, DEA and other applicable regulatory agencies
• Perform other duties and projects as requested

WHAT WE’RE LOOKING FOR :

Experience:

• 3+ years of experience in overall operations, financial and facilities management, and/or Human Resources
• This includes two years of job-specific experience in a hospital management role within the veterinary or human health industry
• Experience leading a large team of individuals preferred.

Knowledge, Skills and Ability:

• Knowledge of state, federal, and local employment and safety laws and regulations
• Intermediate proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel and PowerPoint
• Lead and manage a department and employees
• Effective verbal, written, and listening communication skills
• Present information in a clear, organized, and concise manner both verbally and in writing
• Interact with a variety of clients and employees in a professional and effective manner.
• Leverage interpersonal skills and technical knowledge to bring people and ideas together to perform effectively
• Strong collaboration skills with internal teams and external partnerships for the purpose of building alliances with key individuals or groups
• Strong organizational skills including managing multiple priorities and deadlines
• Handle and maintain sensitive and confidential information with discretion
• Strong critical thinking, judgement, and problem-solving skills
• Adapt and remain flexible in changing situations and work environments
• Proactively identify issues and formulate solutions

Education:

• AA or Bachelor’s Degree in related field or equivalent work experience

WORKING CONDITIONS/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job, including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. Must be able to lift up to 30 lbs. Must be able to work flexible hours, including evenings and weekends. This is not considered a remote position.

SUPERVISORY RESPONSIBILITIES:

Supervisory responsibility for all of the team members at the hospital other than doctors. Works with the medical leadership to co-supervise Medical Support staff. This is not considered a remote position.

ABOUT LAKEFIELD VETERINARY GROUP

We believe exceptional veterinary care starts with exceptional people.

We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.

As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.