Impact In This Role

The MRO Business Development Manager is responsible for identifying, developing, and expanding maintenance, repair, and operations (MRO) opportunities across targeted accounts, with a focus on industrial manufacturing and automation customers. This role drives growth of MISUMI Americas Factory Automation product offerings by building strong relationships with key stakeholders, understanding site-level maintenance needs, and delivering a high level of customer support. The manager partners closely with internal teams to develop account strategies, support demand forecasting, and help introduce new products, services, and solutions that improve uptime and standardize procurement for customers.

This role directly grows revenue and share of wallet within key manufacturing accounts, with a strong focus on working closely with the Spares team. The position partners with customer maintenance, engineering, and procurement teams to identify opportunities involving mechanical components and automation applications. An engineering background is a plus for building technical credibility, understanding customer requirements, diagnosing reliability and uptime challenges, and recommending the right MISUMI Americas solutions.

What You’ll Be Doing

• Develop and maintain relationships with maintenance, operations, procurement, and engineering teams across assigned accounts
• Identify and grow opportunities by understanding site-level maintenance needs, spend, and reliability challenges
• Apply engineering and technical knowledge to evaluate customer applications, review component requirements and specifications, and recommend the right solutions
• Promote MISUMI Americas Factory Automation solutions to improve uptime, reduce total cost, and increase overall share
• Provide customer feedback to internal teams to support MRO product, service, and inventory program development
• Create and deliver presentations, proposals, and account plans for customer stakeholders and internal leadership
• Apply consultative selling strategies to expand MRO revenue
• Support sales forecasting, pipeline management, and KPI tracking
• Lead negotiations and manage implementation of programs and agreements
• Collaborate cross-functionally to support account execution and ongoing customer needs
• Support on-site account development and relationship building
• All employees are expected to maintain and contribute to the QMS

Desired Traits

Required:

• 1–3 years of experience in MRO, industrial sales, business development, or application engineering within a manufacturing or industrial environment
• Technical aptitude to understand mechanical components, automation equipment, and engineering drawings or specifications, and to discuss them credibly with maintenance and engineering teams
• Strong consultative selling and problem-solving skills, with the ability to identify maintenance, reliability, and operational improvement opportunities
• Excellent interpersonal, negotiation, and relationship-management skills across maintenance, operations, procurement, and leadership teams
• Results-driven mindset with demonstrated success growing accounts, expanding share of wallet, and developing long-term customer programs
• Strong verbal and written communication skills, including the ability to present value-based solutions and business cases
• Proficiency with CRM systems and Microsoft Office tools, including Excel and PowerPoint
• Self-motivated, accountable, and able to work independently while collaborating cross-functionally
• Ability and willingness to travel (minimum of 30%)

Preferred:

• Bachelor's degree in Mechanical, Industrial, Manufacturing, Electrical, or a related engineering discipline, or equivalent technical experience
• Working knowledge of industrial products, supply-chain processes, and inventory or vending solutions
• Prior experience as an application, sales, maintenance/reliability, or manufacturing engineer
• Familiarity with CAD tools (e.g., SolidWorks) or configurable mechanical component catalogs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Onsite visit to manufacturing plants and warehouses, which may involve walking and standing for extended periods and exposure to noise, temperature changes, and operating equipment
• Ability to follow customer site safety rules and wear required personal protective equipment (PPE), such as safety glasses, hearing protection, and safety footwear
• Ability to travel by car and air to customer sites within the assigned territory
• Office or remote work that involves extended periods of computer and phone use

Salary Range: $77,000 to $88,000 per year

Interested in learning more? We look forward to hearing from you soon.