Compliance Analyst
Okx
San Jose
Who We Are
About the Opportunity
What You’ll Be Doing
- Execute Primary Triage: Perform daily review and triage of e-communications alerts across email, chat, text, and messaging channels within target SLA timelines.
- Identify Risk Indicators: Apply foundational compliance and regulatory guidelines to detect potential policy breaches, misconduct, or operational risk indicators.
- Maintain Audit-Ready Records: Execute precise data entry and case logging to ensure complete, compliant documentation for audit trails.
- Gather Case Context: Conduct initial background gathering and evidence collection on flagged communications to support case evaluations.
- Draft Clear Case Notes: Prepare structured, fact-based summaries outlining key findings for non-standard alerts requiring upper-level review.
- Escalate Complex Issues: Promptly escalate ambiguous, high-risk, or complex matters to senior analysts and leadership.
- Meet Volume & Quality Targets: Consistently hit daily output targets (KPIs) while maintaining strong precision in case evaluations.
- AI Tooling & Automation: Utilize AI-assisted surveillance platforms, prompt engineering, and automated workflow enhancements to streamline alert review and triage quality.
- Support Lexicon & Model Tuning: Identify recurring false positives and operational bottlenecks, providing feedback to help refine alert parameters and ML/AI model accuracy
- Drive Process Enhancement: Bring strong intellectual curiosity and a proactive mindset to continuously challenge existing surveillance workflows, proposing innovative ways to improve operational efficiency.
- Expand Domain Knowledge: Actively participate in ongoing training to build technical expertise across crypto regulations, market conduct rules, and emerging compliance technologies.
What We Look For In You
- Mandarin Language Proficiency: Fluent in Mandarin (written and spoken) to support regional, cross-border, and multi-lingual e-communications surveillance across global team channels.
- AI & Technical Aptitude: Hands-on experience working with AI-driven compliance tools, large language models (LLMs), or automated workflow tools to enhance daily analytical tasks.
- Mindset & Drive: Strong curiosity and an inherent drive to continuously refine processes, automate repetitive tasks, and elevate overall team performance.
- Analytical Skills: Strong attention to detail with the ability to synthesize unstructured text data, spot nuances, and present concise findings.
- Education / Experience: BA/BS in Finance, Law, Business Administration, or a related field (or equivalent practical experience).
Nice to Haves
- Prior exposure to specialized e-communications surveillance software (e.g., Smarsh, Behavox, Relativity) or lexicon/keyword monitoring tools.
- Understanding of market abuse indicators, insider trading, or conduct risk concepts within financial services or digital assets.
- Background in crypto, digital assets, Web3, or multi-lingual operational support.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
OKX Statement:
- The salary range for this position is $53,000 - $79,000
- The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
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