What You'll Do:

• Manage the onboarding of new partners, guiding them through the first steps
• Give support to partners providing accurate, valid and complete information, solving questions and problems
• Guide the partners through our internal platform
• Assist partners in the billing process
• Maintain close communications with the Sales Team
• Translate new deals provided by the Sales Team into standardized information for operational purposes
• Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner

Who You Are:

• You have 1-2 years of relevant experience in dealing with partners or in a customer service area.
• Comfortable in a fast-paced working environment
• You have excellent interpersonal and communication skills (both oral and written)
• You are able to handle delicate conversations with a calm, problem-solving approach
• Advanced level of Portuguese and English
• You are a go-ahead type of person, organized and motivated.
• Excellent eye for detail and accuracy

Why You'll Love It Here:

• Attractive compensation package with room to grow.
• FGTS Protection: Monthly contributions to your Length-of-Service Guarantee Fund, building a safety net for your future.
• 40% discount on all Fever events and experiences + free Candlelight voucher.
• Private health, life & dental insurance: Amil coverage 100% paid by Fever.
• Swile Meal Card: R$900 monthly for food and dining, 100% paid by Fever.
• Swile Mobility: R$280 monthly allowance for seamless commuting and transportation.
• Wellhub membership for gym and wellness access: paid by Fever up to the Silver plan.
• Vacation Bonus: An extra financial boost to help you recharge and enjoy your time off.
• Hybrid work setup: home office friendly with a central Sao Paulo office location.
• Language learning support: English and Spanish lessons.
• Dynamic international team: a young, talented group creating a great work environment