The primary location for this role is remote in Chattanooga, TN, and will entail frequent travel (about 60%) throughout the area.

What You’ll Do

As part of the Patient Engagement Team, this role supports patients in re-engaging with Imagine Pediatrics services, ensuring they receive appropriate support by meeting them where they are. The role partners with an interdisciplinary team to address patient needs and enhance re-engagement of patients who were previously enrolled but did not complete onboarding or have not actively utilized services, ensuring they are supported in reconnecting with Imagine Pediatrics care. You will:

• Serve as a community-based, patient-facing resource, building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas
• Provide hands-on support to patients and caregivers, including assisting with program re-enrollment, onboarding, and mobile app setup and utilization
• Preform telephonic outreach to caregivers of attributed patients to re-engage children in care, support seamless onboarding, and re-engage those who missed their initial onboarding visit or have not utilized services post-onboarding.
• Educate patients and caregivers on Imagine Pediatric services and available community resources, ensuring they understand how to access care and support
• Maintain and gather up-to-date knowledge of local community resources (e.g., social services, healthcare providers, SDOH supports) and connect families to appropriate services
• Conduct community events and facility rounding to engage eligible patients, strengthen relationships, and support ongoing program participation
• Partner with our Behavioral Health teams and local behavioral health providers to support safe patient discharge planning and ensure seamless connection to community-based resources and ongoing care.
• Partner with caregivers, families, and facility staff to identify and address barriers to engagement, and access to care and work with leadership on ensuring workflows exist to enable access to care
• Collaborate closely with the Patient Engagement Team (Outreach & Enrollment), including Outreach Specialists and Registered Nurses, to support patient re-engagement goals
• Support non-clinical care coordination efforts in the community, including assisting with:
  • Connecting patients to primary care providers
  • Facilitating pharmacy access and medication-related needs
  • Providing basic discharge and follow-up support
  • Addressing social determinants of health (SDOH) needs
  • Removing barriers to care and service access
  • Support outreach efforts through outbound engagement calls, as needed, to assist with enrollment, follow-up, and achievement of patient engagement metrics
• Perform other duties as assigned

What You Bring & How You QualifyFirst and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will need:

• 3+ years of experience in a healthcare setting (patient-facing hospital or facility role)
• Community Health Worker (CHW) certification preferred
• A valid driver’s license and vehicle
• A bachelor’s degree
• Ability to travel frequently
• Bilingual (Spanish) preferred
  • Medical Interpreter Certification preferred
• Ability to navigate ambiguity, think critically, take initiative, and stay organized
• Ability to manage multiple tech platforms
• Experience working in a patient-facing hospital or facility role
• Experience working as part of an interdisciplinary team

What We Offer (Benefits + Perks)The role offers an hourly range of $23 - $28 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer