Vip Relationship Manager, Poland
Okx
Poland (Remote)
- Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.
Revenue and Product Strategy
- Formulate a revenue strategy and optimization plan based on OKX's European product offerings
- Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features
Strategic Leadership and Partnerships
- Work closely with local executive leadership to contribute to the company's overall strategic direction
- Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams
Client Management and Growth
- Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management
- Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks
Compliance and Brand Advocacy
- Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting
- Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience
- Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).
- Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement.
- 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE.
- Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.
- Technical and Analytical Skills
- Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.
- Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.
- Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.
- Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.
- Compliance and Market Knowledge
- In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management.
- Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences.
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