Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to deep-dive system and component investigations for the Prime Air Drone system, driving improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within the drone system. You will be managing end-to-end parts field return operations, ensuring components are properly reviewed, documented, and dispositioned in a timely manner. Working closely with design engineering and service engineering staff, you will power a flywheel of continuous improvement in the drone system by engaging directly with actual failure modes and reducing known failure rates. This role is a member of the PA Product Support Organization (PSO) Engineering team, serving as a support engineer focused on determining failure modes and improving fleet reliability. In this position, you will bring a unique perspective informed by system data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Your ability to translate reliability data into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role. This position may require a deemed export control for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. Key job responsibilities - Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements - Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens - Develop and maintain documentation for technical procedures - Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers - Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners About the team Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone
