ROLE OVERVIEW

Floor Supervisors are the voice and presence on the sales floor. They support the Assistant Manager and Store Manager by driving sales, coaching team members, maintaining brand standards, and ensuring a positive customer experience. Floor Supervisors are the bridge between management and the sales team.

WHAT YOU’LL DO

• Lead the sales floor during assigned shifts, directing team activities and priorities.
• Actively engage with customers to understand their needs and drive sales.
• Coach sales associates on product knowledge, selling techniques, and customer service.
• Monitor floor appearance, merchandising compliance, and brand standards throughout the shift.
• Handle customer questions, issues, and returns with friendly resolution.
• Track sales performance and communicate goals and progress to the team.
• Assist with receiving shipments, stocking shelves, and maintaining organized backstock.
• Participate in inventory counts and cycle counts as assigned.
• Support opening and closing procedures including cash handling and security checks.
• Report on team performance, customer feedback, and operational issues to the Assistant Manager.
• Serve as the manager on duty during assigned opening and closing shifts, ensuring all operational procedures are completed accurately and on time.
• Perform opening and closing procedures, including register setup, cash reconciliation, deposits, safe counts, and end-of-day reporting.
• Ensure compliance with cash-handling, security, and loss-prevention procedures to protect company assets.
• Conduct store security checks, including securing cash, merchandise, entrances, and alarm systems.

EXPERIENCE WE’RE LOOKING FOR

• 2+ years retail sales or supervisory experience.
• Proven ability to drive sales and achieve targets in a retail environment.

WHAT YOU’LL BRING TO THE TABLE

• Strong communication and interpersonal skills.
• Ability to train and motivate peers with professionalism.
• Reliable, detail-oriented, and organized.
• Flexible schedule including evening and weekend availability.
• High school diploma or equivalent.
• Comfort with POS systems and basic technology.

WHAT WE OFFER

From the start, our founders, Heather and Rachael, envisioned a company culture that was dynamic, intentional and sustainable. We provide education about Hawaiian culture and opportunities for personal and professional growth for every member of Team ALOHA. We believe in work-life balance and trust, which is why we offer flexible remote working options and show up with compassion when life’s unexpected moments arise. And if you haven’t heard, we LOVE working together!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• This is a full-time, in-person position.
• Must be able to work nights and weekends.
• Must be able to work holidays.

Pay

• $24-$29
• Hourly