Role: Account Supervisor

Location: Toronto, Ontario

About the role:

You'll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand.Working across multiple projects simultaneously, you'll translate the brand’s businessobjectivesand consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metricwhile setting quality standards and elevating the team around you.

What you will be doing:

• Act as the primary day-to-day client for the financial contact, building trusted relationships with stakeholders across divisions
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
• Manage campaigns end-to-end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
• Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
• Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identify ways to improve studio processes, workflows, and efficiency
• Build strong working relationships within the organisation to surface new opportunities for the studio

Budget and Production Management

• Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
• Source and negotiate with freelancers and production partners as needed
• Support financial reporting for the account

What you need to be great in this role:

• 5–8 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
• Experience writing strategic creative briefs that translate business objectives into work that resonates
• Confidence presenting to and building relationships with senior client stakeholders
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
• Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track
• Ability to mentor and develop junior team members
• Experience working in an embedded agency or in-house studio model
• Understanding of US financial services marketing regulations and compliance workflows

Req ID:18758

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