Shopper Insights Client Lead
Dunnhumby
Bogota
About dunnhumby
About the Role
The role is responsible for managing supplier relationships, delivering onboarding and adoption programs, and supporting strategic growth initiatives while driving consistency, operational efficiency, and service excellence.
What You'll Be Doing
- Deliver onboarding, training, adoption and engagement programmes for an assigned portfolio of suppliers.
- Facilitate webinars, office hours, virtual training sessions and structured support activities that drive customer success.
- Build strong relationships across supplier, retailer, product, consulting and commercial stakeholder groups.
- Analyse usage data, adoption metrics, operational KPIs and customer feedback to identify improvement opportunities and recommendations.
- Support retailer onboarding, proof of concept activities, new business initiatives and go-to-market programmes across the our clients.
- Deliver Foundations Services for an assigned portfolio of suppliers, ensuring high-quality service delivery and SLA compliance.
What We're Looking For
- Experience identifying and implementing process improvements, automation opportunities, or operational tools that improve efficiency, consistency, and scalability across teams or markets.
- Experience within retail, CPG, SaaS, consulting, customer success or insights-led environments.
- Fluent English communication skills with confidence presenting, facilitating and training a range of audiences.
- Stakeholder management capability across multiple priorities, customers and internal teams.
- Analytical problem-solving skills with the ability to translate data and feedback into meaningful actions.
- Confidence delivering client-facing projects and programmes independently while maintaining high service standards.
You'll Thrive If You…
- Enjoy helping customers adopt new tools, products and ways of working.
- Have a mindset focused on continuous improvement, automation and operational efficiency.
- Are comfortable navigating ambiguity while balancing multiple priorities.
- Take ownership of outcomes and enjoy collaborating across diverse teams and markets.
What You Can Expect From Us
Colombia Benefits
- Private medical insurance through Suramericana, with dunnhumby contributing 80% of health coverage and dependent cover available based on grade.
- Company-funded life assurance through MetLife, including critical illness and long-term disability coverage.
- Employee Assistance Programme providing confidential support and professional sessions for employees and their families.
- Wellbeing resources through the dh Wellness Hub alongside meal vouchers and local allowances.
- Long Service Awards and Talent Scout referral rewards recognising employee contribution and loyalty.
- 20 days annual leave plus 18 bank holidays, birthday leave and additional loyalty-based time off.
Our approach to Flexible Working
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