Client Relationship Management

• Senior Stakeholder Connective Tissue: Build strong connections with client-side Directors, VPs, and other key decision-makers, understand their priorities, and help them achieve their business goals.

• C-Suite Mentorship: Shadow Client Partnership Directors and VP during senior executive engagements, co-leading C-suite pitches and QBRs to build executive presence and diplomacy skillset.

• Navigating Complexity: Professionally address complex client challenges and navigate internal brand politics with growing autonomy.

• Insulating Execution: Manage strategic relationship matters and help resolve stakeholder challenges, enabling Client Service and execution teams to remain focused on campaign delivery and performance.

Strategic Advisory & Value Realization

• Strategic Advisory: Act as a trusted business partner to assigned clients, providing guidance on digital marketing opportunities and aligning AiDigital's capabilities with their broader business objectives.

• Value Realization Focus: Proactively identify opportunities to strengthen client partnerships, demonstrate the business impact of AiDigital's solutions, and support long-term client retention and growth.

• Business Outcome Mapping: Ensure AiDigital deliverables are directly mapped to the client's unique business KPIs (e.g., customer acquisition cost, lifetime value, market expansion).

Operational Alignment & Strategic Integration

• Growth Planning: Partner alongside Client Partnership Directors and VP to drive the day-to-day execution of strategic account growth plans, focusing on multi-year retention, roadmap expansion, and scaling the brand's digital impact under senior leadership guidance.

• Bridging the Gap: Serve as the partnership linchpin connecting clients' broader business objectives with internal Strategy and Client Service teams, ensuring shared priorities and alignment between client expectations and execution.

• Technical Handoff: Collaborate directly with the Elevate TAM to ensure platform demonstrations, software provisioning, and technical tracking setups are seamlessly offloaded, fully preserving strategic bandwidth across Client Partnerships and Client Service.

Education & Experience

• 5–7+ years of experience in client relationship management, account management, or strategic client partnerships, preferably within a digital advertising agency, media agency, or marketing technology environment.

• Stakeholder Engagement: Proven track record of managing relationships with mid-to-senior brand stakeholders (Directors, VPs) and supporting executive QBRs and pitches.

• Lifecycle Management: Experience prioritizing the entire customer lifecycle rather than focusing solely on acquisition or single-stage campaign delivery.

• Educational Background: Bachelor’s degree in Business, Marketing, Communications, or a related field.

Skills & Competencies

• Customer Obsession: A genuine commitment to customer obsession, recognizing it as a nonnegotiable prerequisite for sustainable growth.

• Role Discipline: Ability to step out of the weeds to own relationship growth without diluting the core competencies of Strategy or Client Service.

• Commercial Acumen: Strong understanding of account growth, client retention, and expansion opportunities, with the ability to connect digital marketing outcomes to broader business objectives.

• Adaptivity & Learning Agility: High emotional intelligence, adaptability, and judgment, with an eagerness to absorb coaching and build Director-level executive presence.

Client Relationship Management Senior Stakeholder Connective Tissue: Build strong connections with client-side Directors, VPs, and other key decision-makers, understand their priorities, and help them