Position Summary:

Samsung Research America is looking for a bilingual HR Coordinator as the first point of contact for our expatriate employees.

This role is central to making newcomers feel welcomed, informed, and supported. You will handle questions and requests with professionalism, warmth, and accuracy, and you will be a trusted link between expatriates and the wider HR function. You will also support the Senior Director of HR on a range of confidential and ad hoc matters, where discretion and respect for colleagues are essential.

Position Responsibilities:

Expatriate Support

• Serve as the primary point of contact for SRA expatriates, both in person at our MTV office and via email, ensuring every interaction is responsive, professional, and high-quality.
• Own and manage the Expat’s questions and assistance requests, resolving what you can directly, and escalating to the right team member as needed

• Provide support for the new expatriates’ on-boarding and integration with the team
• Maintain and update expatriates’ record, documents and guidelines
• Partner with payroll team and respond to expatriates’ inquiries and requests (pay stubs, W-2s, benefits, employment verifications, and similar)
• Update Expatriates in & out report
• Report generating based on internal data

Operation Excellence (supporting People Engagement Group)

• Support People team to provide a seamless new hire onboarding experience
• Excellent interpersonal skills and a genuinely service-oriented approach, with the ability to remain calm, patient, and helpful in varied situations
• Support HRBP to manage offboarding logistics, including collecting asset and final paperwork.
• Managing HRBP annual calendar items
• Assist in improving HR processes, documentation, and workflows.
• Collaborate with team members to streamline administrative operations.

Ad Hoc Projects/Initiatives (supporting People Team)

• Support employee engagement activities in SRA, including coordinating events, distributing materials, and posting required workplace notices.
• Complete other administrative duties as assigned by HR team members to support the day-to-day’s evolving needs.
• Respond to miscellaneous requests from the team members
• Manage office supplies, and office events, for example stationery ordering, all-hands meeting, happy hours, team building events
• Perform other tasks as assigned

Required Skills:

• Bachelor’s degree or equivalent combination of education, training, and experience
• 3+ years’ experience working HR roles, preferably in tech companies
• Strong organizational skills and attention to detail, with the ability to manage multiple requests and deadlines
• Computer/IT/Microsoft Office fluency required, using Excel is preferred
• Strong written/ verbal communication skills
• Integrity and sound judgement in handling confidential information
• Solid time management skills when faced with competing priorities and tight deadlines
• Fluency in English and Korean required