Team Lead, Critical Investigations
Doordash Usa
Ro
About the Team
DoorDash's Critical Investigations Team plays a critical role in ensuring the safety of our platform and the communities we serve. The team is responsible for investigating internal fraud cases to protect company assets and maintain the integrity of our operations. CIU operates in high-stakes, time-sensitive situations, requiring precision, discretion, and a deep understanding of legal and regulatory frameworks.
About the Role
The Critical Investigations Unit (CIU) Team Lead is a key position responsible for overseeing high-impact investigations and guiding specialized teams including our Law Enforcement Response Team. This role addresses the most sensitive, time-critical, and complex cases within the Trust & Safety organization. The ideal candidate will be an experienced investigator with extensive knowledge of law enforcement response, fraud detection, and critical incident triage. The CIU Team Lead will report directly to the CIU Supervisor. At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. This shift for this role is Monday–Friday, 6:00 AM–2:30 PM Arizona Time (MST). The schedule may be adjusted based on business needs.
Key Responsibilities
- Lead High-Severity Investigations: Oversee the execution of Law Enforcement Response Team (LERT) exigent and investigative cases, ensuring swift and lawful responses to legal requests and critical safety escalations.
- Team Oversight: Provide direct leadership and strategic guidance to investigators across the Law Enforcement Response Team (LERT) ensuring quality, consistency, and timeliness in case handling.
- Case Management & Prioritization: Triage, assign, and monitor the progression of sensitive investigations across multiple workstreams, particularly those involving threats to life, public safety, or internal fraud.
- Cross-Functional Partnership: Collaborate closely with Legal, Security, Global Security, and other internal stakeholders to drive outcomes in investigations, deliver insights, and influence policy improvements.
- Process Improvement: Identify trends, gaps, and opportunities for automation or efficiency across investigative workflows; lead process updates and documentation initiatives.
- Mentorship & Development: Support the professional growth of the Law Enforcement Response Team (LERT) through coaching, feedback, and knowledge sharing.
- Rotational After-Hours Escalation Support: Participate in on-call rotations to ensure CIU responsiveness during emergencies outside standard business hours.
At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs.
We're excited about you because you have…
- 4+ years of proven experience in trust & safety, investigations, law enforcement liaison, and fraud prevention.
- Strong working knowledge of U.S. law enforcement processes, data privacy regulations, and subpoena/exigent request handling.
- Demonstrated leadership experience, preferably with oversight of multiple investigative workstreams or specialized teams.
- Excellent judgment and ability to manage ambiguity in high-pressure scenarios.
- High attention to detail, strong communication skills, and a bias for action.
- Familiarity with internal fraud patterns, safety escalations, and crisis response protocols.
Preferred Qualifications
- Experience leading or managing a team in a fast-paced, tech-driven environment.
- Background in crisis response, internal fraud investigations, or similar fields.
We expect this position to be filled by 29 November 2026.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.
How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.
Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.
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