M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government contract for a client located in Annapolis Junction, MD. An active TS/SCI with Full Scope Polygraph clearance is required.

Responsibilities

• Install, update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications.
• Work directly with software engineers who develop and design the products as needed to fix product bugs or other issues that may need additional support.
• Test and evaluate new software releases for suitability prior to deploying them in a production environment.
• Implement and manage configuration management practices that align with the client's enterprise.
• Perform on-site backup and recovery operations to include disaster recovery.
• Provide direct knowledge of client requirements and ensure that all requirements are documented and relayed correctly.
• Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the client's environment.
• Conduct advanced technical troubleshooting to determine what component is failing.
• Create and maintain Standard Operating Procedures for uncommon or recurring issues.
• Provide weekly status reports on project status, schedule, and issues encountered.

Required Skills and Qualifications

• Active TS/SCI with Full Scope Polygraph clearance.
• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field.
• Five (5) years of relevant work experience in a client-facing role as a system integrator, system administrator, or system engineer.
• Ability to read and diagnose issues from log files and system errors.
• Strong troubleshooting skills.
• Experience administering and troubleshooting Java Applications.
• Knowledgeable and comfortable with the Linux Command Line (Bash).
• Bash Scripting.
• Able to read JavaScript.
• Able to execute entry-level SQL Queries with MySQL or MSSQL.
• Experience installing, configuring, or maintaining web servers like Jetty, Apache, or IIS.
• Clear understanding of networking, sockets, and web methods.
• Strong understanding of PKI, certificates, and key management.

GH 968