Customer Success Intern – Mirakl Ads, Paris
Mirakl
Paris
About Mirakl:
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.
Mirakl in Numbers:
- 🗓️ Founded in 2012 | Member of French Tech Next40
- 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
Our Values:
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
- 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
- 🏆 Get Things Done: We prioritize action and efficiency for impactful results
- 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- 🤝 Satisfy & Empower Clients: We're committed to our clients' success
- Team : Customer Success
- Manager : Arnaud Cappelaere
- 6-month internship
- Starting Jan 2027
- Paris Office
Customer Success Intern – Mirakl Ads
The Team You'll Join
You'll be part of our Mirakl Ads Customer Success team led by Arnaud Cappelaere, Business Consulting Manager. The team consists of 4 Customer Success professionals dedicated to helping eCommerce and Marketplace operators launch and grow their Retail Media programs. Together, you'll be enabling clients to unlock the full potential of their advertising business through expert guidance, performance analysis, and strategic support.
Your Impact
- Support the preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews to drive client engagement and adoption.
- Monitor key performance indicators and produce regular reports to track advertising network performance and surface actionable insights.
- Analyze Retail Media program data to identify performance trends and growth opportunities, translating findings into clear recommendations for client teams.
- Conduct market research on Retail Media, eCommerce, digital advertising, and competitive dynamics to inform strategic decision-making.
- Document best practices, processes, and client insights — and explore AI tools to improve reporting, insight generation, and the overall client experience.
What You'll Bring to the Role
- Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Marketing, Data, or a related field
- Demonstrated interest in eCommerce, marketplaces, Retail Media, or digital advertising
- Previous experience with data analysis or client-facing projects (academic or professional) is a plus
- Strong analytical and problem-solving skills, with the ability to turn data into clear conclusions
- Excellent organizational skills and attention to detail
- Proactive and curious mindset with a hands-on approach to learning
- Ability to work effectively across multiple stakeholders in a fast-paced, international environment
- Comfort working with AI tools to enhance productivity and output quality
Tools Used
Languages
- Fluent in English & french(written and spoken) required
What We Offer You
- Internship compensation: Between 1,200€ and 1,400€ per month (depending on profile)
- A tailor-made integration path to quickly gain skills
- Empowering and evolving missions to get the most out of this experience
- A unique opportunity to discover a French unicorn in full expansion and work with international teams
- A workplace that promotes well-being and balance: Breakfasts, sports and yoga classes, aperitifs
Our Hiring Process
- Manuel screening of your CV by a recruiter and then an AI-powered screening conversation (10 min) with Emma, Mirakl’s AI Talent Ambassador to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.
- Intro Call: Get to know each other with the recruiter, discuss your experience and answer your questions about Mirakl
- Business Interview: Meet your future manager and a team member to discuss your experience and motivation using structured interviews (STAR method)
- Welcome to Mirakl!
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.
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