Your Impact

AstheServiceDeliveryManager,youwillreporttotheServiceDeliveryDirector–Australia,and collaborate closely with the broader Operations team, making your mark in several ways:

• You will be the main point of contact for AirTrunk’s large cloud Customers.

• You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.

• You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.

• You will be Onsite Full Time to support our Customers, carry out inspections and collaborate with Operations, Development and other Teams.

***Pleasenote:ThisisnotanITrelatedrole.****

What You'll Do

AstheServiceDeliveryManager,yourdailyresponsibilitieswillinclude,butnotlimitedto,the following key tasks, along with tackling a variety of other exciting challenges:

• Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.

• Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.

• Participate in design reviews and project meetings.

• Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met

• Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met
• Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughoutCustomerfit-outs
• Coordinate Customer deliveries and installs of racks, servers, network equipment, etc.

• Support Customer audits and inspections throughout the development and fit-out phases.

• Provide ongoing BAU operational support to Customers, including preparation of Customer operational reporting, including SLA, security and other reporting as required by the Customer.

• Conduct audits and inspections with and on behalf of Customers to ensure compliance and quality standards.

• Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.

• Maintain Customer project budgets and trackers, to ensure compliance with financial policies and Customer recoveries.

• Deliver regular progress reports and status updates.

• Respond promptly to Customer requests and needs and facilitate resolution.

• Assist facilities management in managing Customer incidents and escalations.

• Establish and maintain positive relationships and regular interaction with internal teams, external Customers and vendors through proactive communication and collaboration.

• Schedule and coordinate ongoing Customer meetings and Customer events.

• Support sales and pre-sales activities by assisting with meetings, documentation and proposal as required.

What You'll Bring

To perform this role successfully, the suitably experienced individual must understand and demonstratethebasictenetsofleadership.Theitemsinthelistbelowarerepresentativeof theknowledge,skill, and/orability requiredforsatisfactorily meetingtheexpectationsofthe role.

• Role will be based in Western Sydney, Australia (Huntingwood). *Onsite – Fulltime, key to fulfilling duties for this role.

• Capability to learn and ramp up quickly, particularly in the first 6 months to ensure successful delivery of Critical Customer Deliverables.

• You have 2+ years’ Project Management or Service Delivery Management experience in acriticaloperatingenvironment

• You are an excellent communicator who understands commercial and electrical/ mechanical technical concepts

• You are Customer-focused and will go above beyond to deliver for the Customer

• You have strong time/organizational skills

• Ideally, you are Project Management (PMP) certified

• Ideally, you have data centre infrastructure fit-out delivery experience

• You can track and synthesize large amounts of data and prepare valuable reports and summaries to management and to Customers

• You are proficient in Microsoft SharePoint, Outlook, Word, Excel, PowerPoint and familiar with Visio, MS Project & Bluebeam

• You are willing to travel across APAC (if required)