About the role: As our customer base evolves to serve large global enterprises, we are shifting from fragmented, regional ops handoffs to a dedicated, high-touch delivery model.

The Forward Deployed Operations Manager (FD-OM) acts as the single operational point of contact for our enterprise clients and internal Customer Success teams. In this role, you will lead complex, multi-country onboarding implementations end-to-end. You will sit at the intersection of enterprise project management, global employment compliance, customer activation, and operational delivery—ensuring seamless global expansions and long-term customer satisfaction.

What you will do: Enterprise Implementation & Project Management

• End-to-End Onboarding: Own and project manage end-to-end, multi-country EOR onboarding programs from HR Operations’ perspective for enterprise clients, managing timelines, risk registers, and critical path milestones.
• Single Point of Contact: Serve as the primary operational partner for enterprise Customer POCs, ensuring a coordinated and unified HR operations service delivery experience during project implementation,.
• Internal Alignment: Coordinate within internal HR Ops regional teams in close partnership with Customer Success, Sales teams to align resources and streamline program execution

Global Compliance & Operational Delivery

• Compliance Oversight: Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contract - acting as a consultant to our Customers to deliver on value across multiple workstreams and tailor our offering to Customer’s needs
• Local Ops Integration: Translate complex in-country operational nuances into clear action plans for the customer while maintaining strict adherence to local regulations.
• Risk Mitigation: Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions.

Customer Relationship & Activation

• Customer Success Partnership: Partner closely with assigned Customer Success Managers (CSMs) to bridge operational delivery with long-term strategic account growth.
• Adoption & Happiness: Drive client activation and platform adoption, ensuring a white-glove onboarding experience for both enterprise admins and international employees.
• Escalations & Problem-Solving: Act as the direct escalation point for complex operational inquiries, resolving issues with high speed and precision.

Operational Scaling & Process Improvement

• Playbook Development: Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards to continuously decrease time-to-first-payroll.
• Voice of Customer: Partner with Product and Engineering teams to feed enterprise client requirements back into the platform roadmap.

What we’re looking for: Minimum requirements

• Relevant Experience: 4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery—ideally within the EOR, Payroll, Global HR Tech, or SaaS space.
• Domain Knowledge: Direct exposure to global employment mechanics (Employer of Record, global payroll, employment law basics, or HR operations).
• Enterprise Project Management: Proven track record of managing multi-stakeholder, multi-country projects using formal frameworks (PMP, Agile, or equivalent experience).
• Client-Facing Presence: Excellent communication and consultative leadership skills; comfortable steering calls with VP/C-suite stakeholders at Fortune 500 or high-growth enterprise companies.
• Problem-Solving Skills: Ability to thrive in ambiguous environments and translate complex regulatory/operational realities into simple, actionable steps for clients.

Preferred requirements

• Experience handling complex, high-volume employee transfers (TUPE, M&A transitions, or enterprise-wide migrations).
• International work experience across EMEA, LATAM, or APAC regions.

Core Competencies & KPIs

Core Competencies

• Stakeholder Orchestration: Keeping clients, local ops, and CSMs aligned on timeline and scope.
• Operational Agility: Unblocking localized compliance hurdles quickly without compromising governance.
• Empathy & Drive: Delivering high customer satisfaction during high-stakes corporate expansions.

Success Metrics (KPIs)

• Time-to-Activation / Speed-to-Onboard: Minimizing the cycle time from contract signing to employee active state.
• Customer Satisfaction (CSAT / NPS): High satisfaction scores during the onboarding and implementation phase.
• Implementation Accuracy: Zero compliance or payroll setup errors during the first pay run.
• Account Retention & Expansion Readiness: Smooth handoff to CSMs with fully activated platform usage.