This position provides operational leadership and oversight for the Accounts Receivable team, with accountability for AR performance, collection strategy, aging, and resolution of complex receivable issues. The role leads root cause analysis, identifies payer and process trends, and develops actionable strategies to improve collections, reduce aging, mitigate bad debt, and prevent recurring issues. The position provides coaching and direction to Accounts Receivable Specialists and works cross-functionally with Revenue Cycle Management, Compliance, Contracting, Credentialing, Operations, VOB, Authorization, Billing, Posting, and Care Coordination partners to resolve complex client- and payer-specific issues.

The Accounts Receivable Supervisor reports directly to the RCM Manager and is responsible for translating AR performance data into tactical actions, escalating issues appropriately, and driving timely resolution of high-dollar, high-risk, and complex receivable balances. The position operates in a fully remote environment and requires strong independent judgment, analytical skills, communication, and cross-functional collaboration.

Job Duties and Responsibilities

• Provide leadership, coaching, and mentoring to Accounts Receivable Specialists. Set a positive example for performance, work ethic, professionalism, accountability, and customer service; establish clear expectations; and promote a culture of continuous improvement and ownership.
• Provide performance management and development planning for assigned staff, which includes mentorship, coaching, and training to provide professional development through work and project assignments, training opportunities, etc. and ensure all staff have a development plan.
• Assess and define training needs.
• Interview, hire, and train new employees.
• Produce and administer performance evaluations and execute employee disciplinary actions when needed.
• Develop and maintain KPI’s to monitor performance and progress against metrics, ensure the existence of proper goals and metrics to measure individual performance, and oversee consistent application across all employee levels.
• Serve as an escalation path for resolving more complex issues and, where appropriate, leverage situations for training and development opportunities.
• Analyze AR, denial, and payer trends to identify root causes, quantify financial impact, and develop actionable recommendations for cross-functional partners to prevent recurring issues.
• Develop and maintain KPIs and underlying reporting to monitor receivables performance; analyze trends in aging, collections, denials, payer performance, bad debt, and cash; and execute tactical strategies to achieve collection, write-off, and cash goals.
• Ensure root cause analysis is performed as necessary and make recommendations when appropriate to improve internal processes for mitigating ongoing issues and improving and streamlining overall processes.
• Escalate potential write offs to RCM Manager as necessary to trouble shoot issues for mitigation and problem solving, and ensure proper authorization is given in order to process off the receivables.
• Monitor and manage the aged accounts receivable inventory; assign and prioritize work based on aging, dollar value, risk, and strategic priorities; coach staff on account resolution; and ensure effective reconciliation and adherence to company policy for refunds, adjustments, and write-offs.
• Own assigned collection and AR performance targets and hold the team accountable for timely resolution of receivables and achievement of established financial and operational goals.
• Document, implement, and continuously improve standard operating procedures for Accounts Receivable, write-offs, collections, and related workflows. Identify opportunities to streamline, standardize, and automate processes to improve efficiency, reduce risk, and optimize collection performance.
• Provide regular and ongoing reporting of receivable ageing and performance against established collection metrics.
• Collaborate with relevant peers in VOB, AUTH, Billing, Posting, Contracting, Credentialing, Operations, and Compliance.
• Identify opportunities to leverage technology, automation, and workflow optimization to improve AR efficiency, reporting accuracy, compliance, and collection outcomes.
• Monitor team productivity, work queues, inventory coverage, and account resolution performance; rebalance workloads and priorities as needed to ensure timely follow-up and appropriate focus on high-dollar and high-risk accounts.

Required Qualifications

• Three or more years of related experience in healthcare accounts receivable, revenue cycle management, payer operations, or collections, including a minimum of two years of supervisory or leadership experience.
• Proficiency in Microsoft Office, including Excel; demonstrated ability to analyze data, interpret performance reports, identify trends, and translate findings into actionable recommendations.

Preferred Qualifications

• Experience working with accounts receivable in applied behavior analysis, behavioral health, or other healthcare environments strongly preferred.
• Experience working within the CentralReach platform preferred, particularly within revenue cycle, billing, authorization, or accounts receivable workflows.