About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Talent Acquisition Partner at Parloa, you’ll play a critical role in driving our ambitious growth plans across the U.S. and beyond. You’ll operate as a strategic recruiting partner to the business, owning complex searches across technical and business functions, with a strong focus on technical hiring across Forward Deployed Engineering, Solutions Engineering, AI/Automation roles, and future Engineering needs, while also supporting key GTM searches. You’ll help us scale with speed, quality, and consistency in a high-growth environment where technical fluency and strong stakeholder partnership are essential.

This role is built for someone who can move fast, advise hiring teams, build strong pipelines, and independently drive hiring outcomes in competitive markets. You won’t just fill roles, you’ll help shape how we attract, assess, and close the talent building the future of AI-driven customer experience

Areas of ownership:

• Own full-cycle recruiting across GTM and Product roles, with a focus on senior, high-impact, and business-critical searches
• Partner closely with hiring managers and leadership to align on priorities, profiles, market realities, and decision-making
• Build and maintain high-quality pipelines through proactive sourcing, market mapping, targeted outreach, and talent intelligence
• Act as a consultative partner to the business, using data and market insights to influence hiring strategy
• Deliver against key recruiting metrics, including retention, time-to-fill, pipeline conversion, offer acceptance rate, and quality of hire
• Operate with urgency while balancing speed, quality, and candidate experience
• Create a smooth, thoughtful, and engaging candidate experience from first touch through close
• Apply structured and inclusive hiring practices to support consistent, high-quality decision-making
• Help evolve recruiting workflows, tools, reporting, and processes to support scale and improve efficiency over time
• Serve as a senior member of the recruiting team by raising the bar on execution, stakeholder partnership, and hiring quality

Who you are:

• 7+ years of full-cycle recruiting experience, ideally in a startup, scale-up, or high-growth SaaS environment
• Proven experience owning senior, complex, or high-priority searches across GTM, Product, or related business functions
• Strong track record of hitting hiring goals and delivering against recruiting metrics
• Excellent sourcing ability, with experience building pipelines in competitive talent markets
• Experience leveraging AI tools and recruiting technology to improve sourcing, pipeline management, candidate engagement and overall recruiting efficiency
• Strong stakeholder management skills, with the ability to advise, challenge, and influence hiring managers
• Data-driven approach to recruiting, with the ability to use funnel insights and market data to improve outcomes
• Hands-on experience with recruiting tools like Greenhouse and/or Ashby
• Strong organization and ability to manage multiple searches and priorities in parallel
• Clear, direct communication style and a collaborative, team-first mindset
• High ownership, strong judgment, and a bias toward action
• Based in New York and able to work from the office 2-3 days per week

Our recruiting process:

Hiring Manager → Technical Interview → Meet Director of Talent → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Range includes OTE