Client Operations Manager
Bevi
Boston
Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.
As a Client Operations Manager, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy.
A Client Operations Manager will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge.
Your Day to Day
- Partner with Sales and Operations to ensure seamless, post-sale handoff through installation.
- Define and execute scalable onboarding playbooks tailored to new channel environments.
- Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.
- Serve as the primary post-sale point of contact for operational execution.
- Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
- Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.
- Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.
- Track account health, customer satisfaction, and risk indicators.
- Collaborate with sales on upsell and renewal opportunities.
- Advocate for customer needs internally and ensure ongoing success.
- Build customer profiles and segments by persona, communication style, and service needs.
- Capture feedback to improve Bevi’s offering and service models.
- Identify champions for testimonials, pilots, and case studies.
- Periodically facilitate large client activations on-site
Requirements
- 2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution.
- Ability to manage Operations and Logistical support during client launch.
- Strong interpersonal and communication skills with a customer-first mindset.
- Experience working in service-based industries (e.g., food service, facilities, field operations).
- Ability to manage complexity, prioritize efficiently, and build scalable systems.
- Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus.
- Comfort with a fast-paced startup environment and willingness to travel 15%.
#LI-CK1
#LI-HYBRID
At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles:
- Market-driven - We anchor pay decisions in real-time market data
- Performance-based - We reward individual impact, not just tenure
- Equitable - We ensure fairness across teams, roles, and demographics
- Growth-focused - We invest in talent that scales with Bevi
- Total Rewards approach - We strategically balance base pay, bonuses, benefits, and equity
The posted compensation range reflects the salary* for this position. Some roles may be eligible for a commission plan or a bonus incentive. All Bevi employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Bevi are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data.
*For Sales roles: The posted range reflects base salary plus commission which is the total potential on target earnings (OTE) for the position.
Benefits:
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terra-cycling, too
- Happy hours, team-building events, bagel breakfasts, Values awards - and more.
A note on AI in our hiring process: We use AI to help synthesize interview notes and surface themes from feedback, keeping our process consistent as we grow. Every application is reviewed by a member of our team, and interviews may be recorded to support note-taking, just let us know if you'd prefer we don't. We'll also ask how you're learning and experimenting with AI in your work. Growing our AI fluency is something every Bevi team member is committed to and invested in.
Our commitment to responsible innovation is reflected in our partnership with the Mass AI Coalition, a collaboration that aligns with our dedication to community-driven progress and the future of technology.
We're passionate about supporting career growth and would love to be part of your professional journey. We also know that talent comes in many forms. We value individual accomplishments, specialized knowledge, and genuine passion over simply checking boxes on a requirements list. Whether you're a seasoned expert or an emerging talent, we're looking for people who are ready to build what's next. If any of our open positions interest you, we'd encourage you to apply! A member of the Bevi Talent team '[email protected]' will be reaching out about next steps if we would like to move forward.
Accommodations:
Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].
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