In this role, you’ll provide timely and effective underwriting support to our broker partners by managing inbound inquiries and processing referred risks. You’ll assess risks within your delegated authority while ensuring regulatory and compliance requirements are met, and provide technical guidance and support to fellow team members when needed. You’ll also share broker insights and emerging trends, contribute to broker performance discussions, and use quality and customer feedback to maintain a high standard of service. Working collaboratively across teams, you’ll help resolve broker issues, support departmental goals, and deliver a consistent and positive broker experience.

What will you do?

• Providing service excellent to internal and/or external customers by managing individual productivity to successfully meet service levels for the business unit.
• Demonstrate knowledge and understanding of the range of our insurance products and how that knowledge can be used to meet client/broker needs and act on cross and or up selling opportunities to support corporate initiatives.
• Handle calls on the underwriting queue
• Proactively identify broker trends and work with team members/leaders to create action plans.
• Demonstrate Knowledge of acceptable risk appetite, authority levels, regulatory and compliance requirements
• Demonstrate knowledge of regulatory and compliance requirements for billing
• Apply underwriting and billing processes and procedures for all transactions.
• Look for solutions to support corporate initiatives.
• Manage work duties as assigned in a fast paced, results driven team environment ensuring individual productivity measures are met for all transactions, calls and, emails.
• Mentor and Coach junior team members with guidance from senior team members/leaders

What will you need to succeed?

• 3+ years of underwriting experience in personal insurance is required
• Post secondary education in a related insurance program considered an asset
• CIP designation or working towards designation is preferred
• Experience working in a call center environment is an asset
• Proficient computer skills with strong working knowledge of MS Office Suite programs
• Excellent communicator with the ability to build and maintain strong relationships with stakeholders
• Strong critical thinking and decision-making skills
• Ability to take initiative and work with minimal supervision

Location: Please note that this role operates in a hybrid environment, with two days a week (Tuesday and Thursday) expected in our Cambridge Ontario office.

The expected base salary range for this position is $52,500.00 - $86,500.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

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