Director, Digital Commerce Growth & Customer Strategy Location: Hybrid - Providence / Boston AreaCompany: Displays2GoEmployment Type: Full-Time Lead Digital Commerce Growth, Marketplace Expansion, and Customer-Led Innovation Displays2Go is seeking a strategic and commercially driven leader to accelerate digital commerce growth, expand marketplace performance, and identify new revenue opportunities across the customer journey. This is not a traditional customer service leadership role. We are looking for a growth-minded operator with a proven track record of owning business outcomes, driving marketplace and eCommerce performance, and transforming customer insights into scalable revenue-generating initiatives. The ideal candidate brings experience leading growth within Amazon Marketplace, eCommerce, digital commerce, retail, or similar customer-centric businesses and thrives at the intersection of revenue growth, customer strategy, and innovation. This role will partner closely with executive leadership to shape the future of our digital commerce business while delivering measurable impact on revenue, profitability, customer retention, and long-term growth. What You'll Own Digital Commerce & Marketplace Growth Lead strategy and performance across Amazon Marketplace and other digital commerce channelsDrive revenue growth, profitability, customer acquisition, and market expansionIdentify and execute opportunities to grow market share and unlock new sales channelsDevelop business cases and strategic plans for marketplace and eCommerce growth initiativesMonitor industry trends, competitive activity, and emerging opportunities to accelerate growth Revenue Growth & Commercial Strategy Own strategic initiatives focused on driving incremental revenue and long-term business valueIdentify customer needs and market opportunities that can be transformed into scalable products, services, or solutionsOptimize customer lifetime value (CLV), retention, conversion, and overall commercial performancePartner with Marketing, Merchandising, Product, and Operations teams to prioritize and execute growth opportunitiesEstablish KPIs and performance metrics to measure business impact and guide decision-making Customer Experience Strategy Lead end-to-end customer experience strategy across digital channels and touchpointsIdentify opportunities to improve customer engagement, loyalty, and long-term retentionDevelop initiatives that reduce friction and improve the customer journey while driving business growthEnsure customer experience investments align directly with commercial objectives Voice of Customer & Customer Insights Lead Voice of Customer (VOC) and customer insight programsLeverage qualitative and quantitative customer data to identify growth opportunitiesTranslate customer feedback, behavioral data, and market trends into actionable business strategiesBuild measurement frameworks that connect customer experience improvements to revenue outcomes Customer-Led Innovation & Service Expansion Identify opportunities to scale customer-facing services into repeatable, revenue-driving programsDevelop and expand innovative customer engagement offerings, including design support, digital consultations, and other value-added servicesPartner cross-functionally to create differentiated customer experiences that strengthen competitive advantageLaunch initiatives that improve both customer outcomes and business performance Qualifications 8+ years of experience in Digital Commerce, eCommerce, Marketplace Management, Growth Strategy, Commercial Strategy, or related leadership rolesProven success owning business performance, marketplace growth, revenue expansion, or digital commerce outcomesStrong experience with Amazon Marketplace or other large-scale digital commerce platformsDemonstrated ability to develop and execute strategies that drive revenue growth, profitability, and customer retentionExperience identifying, launching, or scaling customer-facing products, services, or commercial programsStrong analytical mindset with experience leveraging customer insights, VOC, and data to drive strategic decisionsExperience leading cross-functional initiatives across Marketing, Product, Operations, Merchandising, and Commercial teamsExcellent communication, influence, and stakeholder management skillsBachelor's degree required; advanced degree preferred Why Join Displays2Go? Own high-impact growth initiatives with direct influence on revenue and profitabilityLead marketplace expansion and digital commerce strategy for a recognized industry leaderPartner directly with executive leadership to shape the future of the businessBuild innovative customer-focused programs that create measurable business valueJoin a collaborative, entrepreneurial environment where ideas quickly become action Compensation: $140,000 - $160,000 annually, plus bonus opportunity and comprehensive benefits package. Displays2Go is an equal opportunity employer committed to building an inclusive workplace where diverse perspectives drive innovation and success. Compensation details: 00 Yearly SalaryPI0b93955a551f-0083