Key Responsibilities Serve as subject matter expert for Medical Information for assigned therapeutic areas and/or products. Develop, maintain, and deliver global Medical Information content aligned to regional/country needs and consistent with global Medical Affairs content. Research and analyze scientific information to answer escalated Medical Information inquiries. Guide appropriate use of scientific evidence by reviewing external compendia (e.g., Medical Letter, MediSpan, treatment guidelines). Support key scientific conventions/congresses via medical booth assets, cross‑functional meeting preparation/post‑congress involvement, booth staffing, and booth metrics reporting. Provide Medical Information input to development/revision of SOPs, implementation guidelines (IGs), and Work Instructions (WIs). Provide ongoing training to call center agents and other relevant individuals on new/updated Medical Information content. Establish and monitor enquiry trends/metrics; identify unmet content needs and communicate product trends to the business. Handle complex inquiries escalated by call center and field‑based personnel. Monitor call center response quality/accuracy; identify corrective actions or training to ensure compliance with regional/local regulations and internal SOPs. Requirements PharmD/PhD/MD/Doctorate of Nursing degree and at least 7 years’ experience in Medical Information, Medical Affairs, or comparable medical information experience. Advanced skills in critically evaluating literature and writing/summarizing clinical/scientific data. Strong oral and written communication skills; strong analytical skills. Ability to recognize needs, prioritize work, take initiative, collaborate effectively, and work independently on complex projects. Proficiency with computer/software applications (e.g., Microsoft Office) and MI systems for information requests/content management; skilled use of medical literature and drug information databases. 15–20% travel. Benefits 401(k) plan with company match; medical/dental/vision plans Life and AD&D insurance; short‑ and long‑term disability Pet Insurance; Legal Insurance Employee Assistance Program; Employee Discounts; Professional Development HSA; Flexible Spending Accounts Various incentive compensation plans; Accident/Critical Illness/Hospital Indemnity Insurance; Mental Health resources Paid leave benefits for new parents #J-18808-Ljbffr