Job Summary Responsible for productivity, quality, and service, strategic planning, and continuous improvement of the phlebotomy program with strict adherence to regulatory requirements and alignment with Enterprise goals and strategy. Essential Functions Assures quality, compliance, efficiency, and patient satisfaction across phlebotomy operations. Responsible for implementing MGB-wide standards at the local level, including strategic initiatives. Coordinates with other departments to ensure seamless integration. Leads departmental meetings, ensuring communication to staff and engagement in sharing goals and priorities. Monitors employee performance and performance improvement, works with the Human Resources team on employee relations matters. Prepares and monitors departmental operating and capital budgets, manages resources and equipment procurement. Develops and implements policies and procedures for the phlebotomy department, maintains inspection readiness and compliance. Qualifications Education: High School Diploma or Equivalent required; Associate's Degree Related Field of Study preferred; Bachelor's Degree Related Field of Study preferred. Experience: Minimum 4 years of Phlebotomy Supervisory experience with an Associate's Degree 3-5 years required; Minimum 6 years of Phlebotomy Supervisory experience with an HS or equivalent degree 5-7 years required. Licenses and Credentials: Phlebotomy Technician (National Certification) - Generic; Class D Passenger Vehicle Driver's License (State License) - Generic. Knowledge, Skills and Abilities: In-depth knowledge of phlebotomy regulatory requirements, ensuring accountability within the team; Must have demonstrated leadership, communication (oral and written), and problem‑solving ability; Highly organized, efficient, and able to work independently; Human relations skills to influence and motivate others; Proficient with statistical and computer productivity software; Advanced management and organizational skills with strong attention to detail; Competent in training and mentorship, conflict resolution, and incident management; Actively engaged in productivity benchmarking work, including fluency in finance. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) – 35 lbs+ (with assisted device) Carrying Frequently (34-66%) – 20 lbs – 35 lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Work Details Remote Type: Onsite Work Location: 75 Francis Street Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $86,611.20 - $126,027.20/Annual Grade 8 EEO Statement 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at . #J-18808-Ljbffr