Customer Service Representative (CSR)PF Plumbing - Winston-Salem, NCSchedule: Full-time, Monday-Friday, 8:00 AM - 5:00 PM. Candidates must demonstrate dependable attendance and reliability.Pay: $18.00PF Plumbing is looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team in Winston-Salem, NC. This position is the first point of contact for our customers and plays a critical role in delivering exceptional customer experience.We are seeking someone who enjoys helping people, thrives in a fast-paced environment, and can confidently manage incoming calls, scheduling, and customer communications while maintaining a positive attitude.What We Offer• Competitive hourly pay• Paid time off and holidays• Health benefits• Ongoing training and development• Career growth opportunities• Stable, year-round employment• Supportive team environmentPosition Responsibilities• Answer incoming customer calls professionally and courteously• Schedule service appointments and manage technician calendars• Communicate effectively with customers regarding appointment times and service updates• Handle customer inquiries and resolve issues with professionalism• Assist with dispatch coordination and routing technicians efficiently• Maintain accurate customer records and job information• Make outbound calls for appointment confirmations, follow-ups, and membership opportunities• Support service and sales teams by ensuring excellent customer communication• Deliver Legendary Service with every interactionQualifications Required• Minimum 2 years of customer service experience• Strong communication and phone skills• Excellent organizational and multitasking abilities• Positive attitude and professional demeanor• Ability to work in a fast-paced office environment• Strong computer skills and attention to detail• Reliable attendance and punctuality• Ability to work a consistent schedule of Monday-Friday, 8:00 AM - 5:00 PMQualifications Preferred• Plumbing or HVAC home service industry experience• Dispatching or scheduling experience• Experience with Service Titan or similar software• Call center experience• Sales or customer retention experienceSkills & Attributes• Friendly and customer-focused• Strong problem-solving abilities• Team player with a positive attitude• Able to remain calm under pressure• Detail-oriented and highly organized• Strong written and verbal communication skillsWhat Success Looks Like• High customer satisfaction scores• Accurate scheduling and appointment management• Positive customer interactions• Strong communication with technicians and team members• Consistent professionalism and reliability• Contribution to a positive office cultureJoin the PF Plumbing TeamIf you enjoy helping customers, staying organized, and being part of a team that values professionalism and service excellence, we'd love to hear from you.Compensation details: 18 Yearly SalaryPIc4990e51ac8d-0335